M&S Regional Service Manager - T6

Motorola Solutions

About The Position

The Regional Services Manager (RSM) is responsible for the execution of all aspects of the Managed & Support Services business for the assigned T6 Territory. The RSM is accountable for the implementation, sustainment, and management of all mission critical customer communications system contracts. Success is measured in terms of customer satisfaction, revenue growth, and gross margin performance. The Regional Services Manager (RSM) leads the Lifecycle Services team, overseeing mission-critical communications system contracts to ensure peak customer satisfaction and consistent revenue growth. The RSM at Motorola Solutions is a dedicated, results-oriented professional driven by persistence and excellence. Responsible for the strategic management and execution of all customer support contracts, service-led installations, repair agreements, and system upgrades. Fosters extensive cross-organizational collaboration and leads effectively in a matrixed environment, leveraging internal resources and key work partners to drive business growth within existing and adjacent markets. This includes spearheading change management and providing decisive leadership during critical customer engagements or system outages.

Requirements

Bachelors degree
6 years of experience in one of the following: Customer Facing Service Operations Management, Lifecycle Service Account Management, Customer Service, Systems Implementation, Integration, LMR Sales, LMR, Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
Legal authorization to work in the U.S. indefinitely is required.
Candidates must live close to a major airport due to travel requirements.
Travel includes 25% - 50% of the time domestically.

Nice To Haves

An advanced degree is highly preferred.
Proven experience in leading and managing professional teams is strongly preferred.

Responsibilities

Manage a high-performing services organization, including Customer Support and System Managers, with full accountability for recruitment, mentorship, performance management, and strategic rewards planning.
Oversee daily operations, including accurate revenue forecasting, cost containment strategies, and lifecycle service initiatives, while partnering with Sales during pre-sale engagements.
Execute and oversee service and installation agreements, depot services, and comprehensive system upgrades.
Direct and develops the Service organization, including Customer Support and System Managers, with accountability for the entire talent lifecycle from hiring to performance optimization.
Oversee all day-to-day Service operations, focusing on revenue forecasting, cost management, and customer satisfaction throughout the entire engagement lifecycle in coordination with Sales.
Ensure the timely renewal of Managed and Support Services agreements and maintains rigorous standards for contractually obligated service delivery.
Actively participates in the creation of complex service proposals to ensure alignment between service strategy, scope, staffing, and financial objectives.
Demonstrates strong financial acumen and a deep understanding of P&L principles.
Proficient in utilizing office productivity software for data analysis, documentation, and presentations.
Possesses exceptional presentation and interpersonal communication skills to effectively engage diverse stakeholders.
Utilizes sound judgment in selecting methodologies and techniques to achieve optimal solutions.
Collaborates effectively with regional and territorial leadership.
Cultivates strategic relationships and resolves complex issues between internal and external teams.
Leads high-level communications and negotiations with senior stakeholders and external clients.
Conducts rigorous project reviews throughout the contract lifecycle.
Drives continuous process improvements across diverse departments and business groups.