Home Appliance/Tech Academy - M.O.T. Operations Trainer

LG Electronics • Huntsville, AL

2d

About The Position

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. The Opportunity: The MOT Operations Trainer is responsible for providing comprehensive training to technicians and fellow trainers on customer service practices and daily operations within a technician's role. They evaluate technician performance based on extensive knowledge of LG products and systems. The trainer develops training programs aimed at enhancing customer satisfaction (NPS) and supports trainers with necessary information to facilitate training. They collaborate with field service operations to determine suitable training venues and analyze training activities to improve effectiveness. Additionally, the trainer assists in organizing training events at conventions and maintains communication with various departments within LG.

Requirements

• High school diploma required; Associate's degree or higher preferred
• Strong understanding of LG products and service operations
• Minimum of 2 years of training experience, preferably in a technical environment
• Experience in learning material development
• Proficient in MS Office with strong capability of utilizing Excel functions for data analysis
• Excellent written and verbal communication skills
• Willingness to travel up to 25%, including potential international travel to LG facilities

Responsibilities

• Conduct new hire training focused on Moment of Truth (MOT) & internal systems
• Review, develop, and enhance existing learning materials to drive improved training facilitation & knowledge transfer
• Create online training content for field technicians using new & existing LG resources (i.e., GLMS, DB Portal, etc)
• Leverage industry training best practices to elevate facilitation skill across all training locations
• Monitor and evaluate training activities, reporting on outcomes
• Analyze performance results and partner with key stakeholders to determine specific training needs
• Coordinate nationwide training schedules to include procurement of facilities & equipment

Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.
• Eligible for the relevant benefit programs offered through our partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED