M&A Transaction Manager - Operational Strategy and Diligence

MCI Careers

52d•Remote

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As an M&A Transaction Manager specializing in Operational Strategy and Diligence, you'll play a key role in helping us evaluate potential acquisitions. Your job will be to assess how well a target company’s operations align with ours, identify opportunities to improve efficiency, and ensure we’re ready to integrate smoothly. You’ll work closely with teams across the business to uncover synergies, spot risks, and build strategies that add real value. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Bachelor’s in Business, Operations, or related field (MBA preferred)
5+ years in operations consulting or BPO operations
Strong analytical and project management skills
Experience leading cross-functional operational assessments in complex environments
Deep understanding of operational KPIs and performance improvement methodologies
Proficiency in Excel, PowerPoint, and data visualization tools
Strong communication and executive presentation skills

Responsibilities

Conduct operational due diligence to assess business capabilities, process efficiency, and cost structures.
Evaluate operational synergies and develop clear, actionable post-transaction implementation roadmaps.
Provide strategic recommendations on operational readiness, scalability, and integration planning.
Identify areas for performance improvement and design initiatives to drive operational excellence.
Support change management efforts during integration phases to ensure smooth transitions.
Prepare detailed operational reports and executive-level presentations.
Monitor integration progress and track synergy realization after deal closure.
Take on additional responsibilities as needed, depending on project scope and business needs.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.