LXR Front Desk Supervisor - Hotel Del Coronado, a Curio Collection by Hilton

Hilton•Coronado, CA

3d•$30 - $30

About The Position

The iconic Hotel del Coronado is looking for a LXR Front Desk Supervisor to join the Beach Village and Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28acre property was built in 1888 and has over 750 rooms, cottages and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and inroom dining. The LXR Supervisor provides guidance and leadership as the Front of House Supervisor and ensures consistent quality of customer service is provided to all guest in accordance with Hilton and LXR Standards. As our Front Office Supervisor, you will be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards: Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hilton is the leading global hospitality company, spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Requirements

Hospitality We're passionate about delivering exceptional guest experiences.
Integrity We do the right thing, all the time.
Leadership We're leaders in our industry and in our communities.
Teamwork We're team players in everything we do.
Ownership We're the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest checkin and checkout, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead preshift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby/front drive traffic and adjust staffing accordingly
Room assignments, room changes, room upgrades for day of and future reservations

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental Health Resources
BestinClass Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) purchase Hilton shares at 15% discount
Debtfree education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, Englishlanguage learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs