LVN-Clinical Office Practice Manager

Eisenhower Health•Rancho Mirage, CA

7d•$37 - $56

About The Position

Job Objective: Responsible for planning, organizing and directing the essential patient care functions of the practice. Provides direction and supervision to front and back office staff. Job Description: Education: Required: Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025 Licensure/Certification: Required: California Licensed Vocational Nurse (LVN); American Heart Association BLS Experience: Required: Two (2) years of experience in an outpatient clinic or physician clinic setting Preferred: Leadership experience; experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting Reports To: Chief Administrative Officer Supervises: Office staff Ages of Patients: Adolescent, Adult, Geriatric Blood Borne Pathogens: High Potential Skills, Knowledge, Abilities: Ability to adapt quickly to changing priorities and unexpected situations, Ability to analyze issues, identify root causes, and develop solutions, Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information, Ability to coordinate and integrate healthcare service offerings, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives, Ability to foster a cooperative and supportive work environment, promoting teamwork and morale, Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions, Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Ability to work collaboratively in a multidisciplinary team, Knowledge of Joint Commission, State DPH or other accreditation standards of care, Knowledge of patient care standards of care as it relates to the services provided in the practice, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Requirements

Graduate of an accredited Licensed Vocation Nurse Program if hired after March 1, 2025
California Licensed Vocational Nurse (LVN)
American Heart Association BLS
Two (2) years of experience in an outpatient clinic or physician clinic setting
Ability to adapt quickly to changing priorities and unexpected situations
Ability to analyze issues, identify root causes, and develop solutions
Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information
Ability to coordinate and integrate healthcare service offerings
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
Ability to delegate tasks effectively, optimize team productivity and ensure alignment with organizational goals and objectives
Ability to foster a cooperative and supportive work environment, promoting teamwork and morale
Ability to lead by example, demonstrating integrity, transparency, and accountability in decision-making and actions
Ability to prioritize tasks and manage time efficiently to meet deadlines
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
Ability to work collaboratively in a multidisciplinary team
Knowledge of Joint Commission, State DPH or other accreditation standards of care
Knowledge of patient care standards of care as it relates to the services provided in the practice
Self-starter; driven to take action without needing prompting
Written and verbal communication skills

Nice To Haves

Leadership experience
Experience communicating and translating medical terminology using bilingual Spanish/English skills in a hospital, clinic or medical practice setting

Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Supervises patient throughput process, ensuring efficient systems are in place; participates in patient care as backup to nursing and other clinical staff.
Ensures accurate documentation of patient care.
Prepares and maintains a work schedule for staff consistent with budgeted productivity standards.
Manages staff including: coaching, counseling, hiring and training; performs timely employee evaluations; ensures thorough and consistent employee improvement plans, when needed.
Reviews and approves time keeping system and all payroll processes.
Coordinates and reports quality improvement program monitoring criteria and metrics; creates action plans for improvement.
Maintains appropriate inventory of patient care and non-patient care supplies.
Utilizes reports (productivity, OT and meal penalty reports) in management of day-to-day clinic operations.
Monitors the environment of care on a daily basis, correcting any safety issues which may present; reports safety issues outside of direct control to appropriate department for resolution; monitors external department response and correction.
Facilitates employee in-services and continuing education.
Reports all patient, provider, staff and/or visitor issues or problems to the CAO in a timely manner.
Ensures a high level of employee, patient and physician satisfaction.
Manages external communication with other physicians and their respective office staff to monitor and ensure service quality and satisfaction.
Ensures that billing process is followed and coding/documentation is sent to Patient Financial Services in a timely manner.
Ensures efficient, productivity and sufficient financial resources, including adequate reserves to meet all current and projected financial requirements.
Facilities cross-training of all staff for adequate office coverage.
Completes special projects as assigned.
Role models the organization’s values.
Complies with and ensures office and hospital-wide performance excellence standards are followed.
Performs other duties as assigned.