Practice Office Manager - Neurology

Washington University in St. Louis • Rockland, ME

1d • Onsite

About The Position

The Practice Manager is a key leader responsible for overseeing the clinical and administrative operations of our busy, community-based neurology clinic. This hands-on role ensures efficient daily workflows, exceptional patient care, and a positive team culture. The Practice Manager will collaborate closely with clinical and administrative leaders to drive quality improvement, operational excellence, and sustainable growth in alignment with departmental and university standards.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Relevant Experience (2 Years)

Nice To Haves

• Interpersonal Communication
• Leadership
• Oral Communications
• Organizing
• Physician Practice Management
• Solution Implementation
• Supervisory Management
• Written Communication

Responsibilities

• Manage all aspects of day-to-day clinical and administrative operations, ensuring the safe and effective continuation of care.
• Continuously evaluate and optimize patient flow, office operations, and resource utilization to drive efficiency and cost-effectiveness.
• Lead quality improvement initiatives by collecting, measuring, and interpreting operational and clinical data; develop and implement solutions in collaboration with multidisciplinary teams.
• Address and resolve issues or complaints from staff, providers, patients, and referring offices with professionalism and empathy.
• Oversee annual budget planning, financial performance, and cost center management; approve supply purchases and educational requests for clinicians and staff.
• Develop and monitor evidence-based performance and quality improvement processes.
• Ensure compliance and effectiveness of scheduling, registration, billing, and clinical support services per university and department of neurology standards .
• Support strategic planning and growth initiatives for clinical services in partnership with clinic leadership and the neurology business office.
• Lead and manage staff recruitment, onboarding, competency development, performance evaluations, and ongoing professional growth.
• Ensure all staff licensure and certifications are current and appropriately documented per university and job requirements.
• Promote cost containment through effective inventory and resource management.
• Oversee the maintenance and coordination of clinic spaces, equipment, and supplies.
• Champion patient safety by reinforcing and educating on safety-related policies and procedures.
• Maintain compliance with all university and departmental policies, and provide reports and analyses as required.
• Foster a supportive, collaborative team environment by regularly working alongside staff in the various roles to model best practices and ensure sustainable operations.
• Provide hands-on support as needed, including registration, scheduling, patient intake (vitals, rooming, medication review), assisting with office-based procedures per certification, administrative duties (phone calls, paperwork, insurance authorizations), and more.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager