Luxury Suites and Premium Seating Assistant
About The Position
The San Francisco Giants Premium Seating Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. The San Francisco Giants are looking for a part-time Luxury Suites and Premium Seating Assistant, where you will have the unique opportunity to assist the Senior Manager, Suites and Premium Services in preparing an elevated premium experience for our top clients. This role will include relationship building with clients through in-person and email communication throughout the 2026 baseball season. Assistant may encounter situations that require quick thinking and service oriented resolutions. The ideal candidate will have a strong ability to provide personalized customer service to our premium clients at most Giants home games and/or other ballpark events, as well as administrative tasks in the front office during away games. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco.
Requirements
- Proven experience in customer service with excellent verbal communication and the ability to manage complex situations.
- Proficient with Google Document Editor (Sheets, Docs, PowerPoint, Outlook) and preferably experienced with Tickets.com , Salesforce, and database management.
- Highly organized with strong attention to detail and the ability to prioritize multiple initiatives in a fast-paced environment.
- Demonstrated leadership in motivating teams and delivering exceptional service to high-profile clients, while excelling as a collaborative team member.
- Flexible to work non-traditional hours (including Giants home games and potential post-season events), capable of standing for long periods, and able to lift up to 35 lbs.
Responsibilities
- Delivering prompt, accurate, and courteous service to our premium clientele.
- Develop strong rapport with premium clients and their guests, creating lasting connections.
- Play a vital role in internal ticket processing and account maintenance across various Giants Front Office platforms, ensuring all client information is up-to-date.
- Consistently go above and beyond to create memorable ‘wow’ moments for our premium clients by celebrating special milestones like birthdays and anniversaries.
- Earn trust and work seamlessly with different teams within the SF Giants organization.
- Offer essential project support to senior leadership, including the Director, Memberships, the Senior Manager of Suites and Premium Services, and the Senior Vice President of Ticket Sales and Premium Seating.
- Instrumental in developing forward-thinking strategies by evaluating partnerships and investments that enhance our brand and financial performance.
Benefits
- After 60 days of employment, you may be eligible for indemnity healthcare through Healthy SF, which includes medical, dental and prescription coverage and access to Giants tickets.
- At the Giants, we prioritize employee wellbeing by offering dedicated mental health support, a hybrid working environment, transportation benefits, wellness programs, and paid time off including half day Fridays during the season and an extended holiday break.
- All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
