Luxury Stores Stylist, Luxury Stores

Amazon • New York, NY

251d • $31,200 - $65,100 • Remote

About The Position

Amazon is seeking passionate and experienced stylists to provide world class service to luxury fashion and beauty customers via various digital platforms and in-person events. As a Luxury Stylist, you will build new client relationships, nurture existing relationships and re-engage inactive clients by ensuring an exceptional and personal experience for each client. The ideal candidate will have luxury client-facing experience, be passionate about luxury fashion and beauty products, and excel in customer communication and multitasking. Candidates must have a proven track record of driving sales for brand partners and exceptional customer service via their personal client book. Candidates must thrive in a start-up environment where they bring creativity, demonstrate long-term thinking, and an ability to navigate an ambiguous and changing business. Candidates should be highly motivated, independent and passionate about luxury customer service. This team's operating hours are 8 hours per day (9am-5pm EST), 7 days a week, and subject to change. Candidates must have flexibility to work a variety of shift assignments including nights/weekends/holidays. This is a remote position.

Requirements

• 2+ years Luxury client-facing experience
• 3+ year relevant fashion or beauty experience which can include retail sales/styling, personal shopping, concierge service, online styling, editorial styling, merchandising, etc.
• Demonstrated passion for thoughtful, creative and elevated customer service, flexible to adapt quickly to changing customer and business needs
• A strong luxury fashion or beauty knowledge base including an array of brands/designers, styles, and current international trends
• Exceptional communication skills, including the ability to clearly communicate in writing and speech to a global customer and brand base
• Confidence and the ability to make decisions under pressure
• Computer savvy with knowledge of MS Office Suite; familiarity with multiple web browsers, windows navigation, instant messenger tools (e.g., chat), and social media
• Flexibility with schedule, including weekends/evenings and occasional holidays, to service customers
• Ability to be analytical with data, to listen to and interpret customer needs, and to anticipate future needs

Nice To Haves

• Fashion Merchandising, or equivalent, degree
• AA or Bachelor's degree
• Bi-lingual a plus

Responsibilities

• Provide world class recommendations for customers by utilizing fashion, beauty and/or styling expertise, brand and trend knowledge, trainings, customer data and a variety of in-house software programs (e.g. chat feature, CRM tooling)
• Identify and understand customer needs such as personal preferences, lifestyles, and wardrobe or beauty regimen opportunities to create personalized recommendations for clients
• Develop thoughtful assortment curations and provide expert advice to inspire customers to discover Luxury Stores selection and services
• Utilize a variety of software programs to address concurrent inbound requests and resolve customer inquiries with a positive and elevated tone, and personal and solution-oriented mentality
• Build and maintain positive rapport and long-term relationships with customers by proactively engaging and assisting them across customer preferred channels (e.g., chat, video, phone, email, in-person)
• Leverage and build CRM insights to develop strong customer relationships and ensure retention
• Present products and services to customers by exhibiting knowledge that helps gain and retain customer trust and confidence
• Convert customer sessions into multi-unit sales through Lookbook creations, category/brand referrals, and event introductions based on customer needs and preferences
• Annotate comprehensive summaries and notes regarding customer interactions, preference and feedback. Manage client transfers during shift transition.
• Support Outbound clienteling efforts such as client outreach, VIP events, or other relationship building initiatives
• Support broader Luxury Stores team such as Customer Service and Brand Management team when needed to ensure world class service to all Luxury Stores clients
• Actively promote the Amazon Fashion and Luxury Stores brand and keep a strong positive, professional image during all Customer interactions
• Demonstrate entrepreneurship and ownership by providing feedback and suggestions to improve broader service offering and luxury shopping experience
• Demonstrate independent problem solving skills while prioritizing multiple tasks and deadlines, ensuring you lead with customer obsession
• Demonstrate proven expertise in supporting in-person activations and directly engaging with clients face-to-face, leveraging interpersonal skills to create memorable experiences and build lasting relationships with customers in physical retail environments
• Achieve and exceed daily, weekly and monthly performance metrics
• Be creative yet intentional to find ways to go above and beyond for your customers

Benefits

• Base pay for this position ranges from $31,200/year in our lowest geographic market up to $65,100/year in our highest geographic market
• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers