Luxury Sales Specialist, Uniworld
About The Position
We are seeking a dynamic sales professional to drive conversions and deliver exceptional service. The Luxury Sales Specialist role requires building and nurturing strong relationships with our travel partners, ensuring they are excited to book Uniworld River Cruises and feel supported and heard as they prepare for their upcoming trips. Success in this position depends on the ability to identify sales opportunities, proactively guide travel agents and guests through the booking process, and maximize revenue potential. A thorough understanding of all Uniworld products and policies is essential, along with the ability to effectively communicate this expertise over the phone and via email.
Requirements
- At least two years of travel industry or call center experience in a sales capacity required.
- Available to work standard hours on Pacific Time, and 1-2 Saturdays a month.
- Access to high speed, ethernet-connected internet.
Nice To Haves
- ability to handle customer calls in Spanish
- experience with Salesforce
- training in/experience with consultative sales
- specialized knowledge about the regions we visit or about cruising
Responsibilities
- Provide information to travel partners for the purpose of promoting products and securing reservations, matching the right product to the right customer.
- Ensure accuracy in every aspect of each sales transaction. Identify, research and resolve issues related to customer satisfaction.
- Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact.
- Learn and use software applications to efficiently process sales transactions.
- Responsible for maintaining KPIs in a high-volume inbound call center.
- Manage incoming calls involving routine client pre-departure inquiries on existing reservations. Troubleshoot, research and respond to pre-departure inquires form our travel partners and guests.
- Responsible for responding to travel agents and guests’ needs and requests in a timely manner, i.e. returning calls, answering emails and following through on pending issues as it pertains to the booking process, or any questions that come up after a guest is booked but before they travel.
- Develop, cultivate and maintain positive relationships with travel partners.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
