Passenger Services Advisor, Uniworld

The Travel Corporation (TTC) • Agoura Hills, CA

3h • Hybrid

About The Position

The Passenger Services Advisor provides expert level customer service to guests and travel advisors, via email, chat and phone for Uniworld Boutique River Cruises. Our vision is to deliver sales and service excellence, befitting of our luxury market, through confident and knowledgeable agents who are adept at one-contact resolution.

Requirements

• 1+ years call center experience in a reservations or administrative role, or similar customer service experience.
• Strong ability to communicate effectively in writing.
• Strong drive to provide outstanding customer service.
• Ability to locate and analyze information from a variety of sources.
• Ability to work independently according to instruction.

Responsibilities

• Responds to guest and travel advisor inquiries by email, chat and phone.
• Provides thorough, concise responses in alignment with our luxury brand.
• Anticipates future issues by quality checking bookings for missing transfers, required visas, and missing PIFs among other things.
• Suggests add-ons to enhance the cruise experience, such as extensions and Masterpiece Collection tours.
• Works independently utilizing information from internal and external resources.
• Collaborates with data analysis teams to leverage feedback to drive improvements.
• Responds to post departure feedback and inquiries globally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed