Luxury Retail Customer Service

EZCORP•Miami Beach, FL

5d•Onsite

About The Position

The Trainee demonstrates exceptional customer service and engages in sales and lending activities The Trainee completes all required development/training assignments The Trainee helps to maintain a positive work environment

Requirements

3+ months of customer service experience.
High School Diploma or GED required.
Must obtain Pawnbroker licensing in states where required.
As required by location assignment, ability to work around firearms, as determined by the ATF.
Meet minimum age requirement of 18.

Responsibilities

Provide superior customer service
Proficiently execute the sales and lending processes to standard
Inventory Control
Adhere to Company Policies, procedures, and compliance including all regulations regarding firearms
Demonstrate Company Core Values and Guiding Principles
Ensures personal compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
Completes accurate and proficient sales and loans transactions
Follows procedures for securing Company and customer assets
Ensures personal standards for superior customer service
Ensures personal compliance with the Company’s Code of Conduct and maintains respectful and safe working environment
Adheres to all local, state, and federal laws and regulations
Complete all required and assigned training per Company standards
All other duties as assigned