Luxury Retail Sales Associate

Longchamp•New York, NY

About The Position

La Maison Longchamp Based in Paris, Longchamp stands as an optimistic and independent family business with an international reputation. Joining Longchamp's team means contributing to the creation and distribution of fashion and leather goods that are both fair and beautiful, and showcasing superior craftsmanship. With a presence in over 25 countries and employing 3,500 individuals, “la Maison” is now looking for innovative, passionate, and committed talent to continue its development in France and abroad in a demanding and caring working environment. Join one of our 300 boutiques, where you'll be able to offer our customers quality products, while working in an environment that values versatility and stimulates personal development. Longchamp USA is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that a diverse team drives innovation and enhances our ability to serve our clients and communities effectively. We encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, disability, age, and veteran status, to apply. We are an equal-opportunity employer and welcome applications from all qualified candidates. Job Summary: A Sales Associate is responsible for maintaining customer service as per company standards, generating sales, merchandising, cash register operations (POS), loss prevention, merchandising, and adherence to all company policies and store standards.

Requirements

This job requires a minimum of a High School Diploma (or GED) and either have a degree in Retail, Fashion or related field or equivalent work experience and education.
Three plus years' high-end retail, boutique or sales related work experience.
Understand inventory, customer's sales experience and merchandising.
Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
Proficient with the UPS System. Properly prepare and send shipments. Properly receive and check shipments.
Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.
Familiar with store operations.
Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
An organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
Ability to process information/merchandise through computer system and POS register system.
Ability to read, count and write to accurately complete all documentation. Read and understand work-related materials.
Ability to freely access all areas of the store including selling floor, stock area, and register area.
Ability to operate and use all equipment necessary to run the store.
Experience with researching and exploring new trends in the marketplace.
May travel between boutiques as necessary for business reasons.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Key characteristics include an organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
Ability to read, count and write to accurately complete all documentation. Read and understand work-related materials.
Ability to freely access all areas of the store including selling floor, stock area, and register area.

Nice To Haves

An understanding of the French language would be a plus.

Responsibilities

Handles all aspects of Sales and Customer Service:
Generates and maximizing sales by convincing clients to purchase the company's products.
Maintains an awareness of all product knowledge and merchandise care information.
Stays updated on new items and customer service guidelines and store policies.
Develops and maintains client books.
Keeps records of sales.
Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
Greets, serves and advises clients with outstanding customer service and a friendly smile.
Gift wraps and bags items for customers.
Assists with mailings, answers phone, and takes care of phone orders.
Assists in floor moves, merchandising, and displays.
Assists in processing and replenishing merchandise.
Participates in receiving and monitoring floor stock.
Stocks and re-stocks shelves, counters, and/or tables with merchandise.
Tags merchandise as needed (not only during sales period).
Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
Adhere to all company policies, procedures and practices.
Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
Works on special projects as necessary.
Any other duties as assigned by management.