Luxury Retail Associate

Nemacolin Career•Farmington, PA

22h•Onsite

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The Luxury Retail Associate is an ambassador of the resort brand, delivering an elevated and personalized shopping experience to discerning guests. This role combines exceptional customer service, product knowledge, and an eye for presentation to ensure each guest interaction reflects the resort’s standards of excellence. As a bonus, associates in Retail will receive an annual clothing stipend and an opportunity to buy clothing at cost.

Requirements

Customer-service oriented.
Ability to communicate fluently in English.
Excellent communication skills.
Must be able to work flexible hours including nights, holidays, and weekends.

Responsibilities

Greeting guests and helping with the merchandise.
Maintaining a working knowledge of the products and services offered at Nemacolin.
Assisting guests with all of their shopping needs and ensuring that they receive assistance when needed.
Contacting clients on a regular basis in order to provide updates regarding sales promotions and special events.
Participating in departmental sales drives and special events.
Constructing and maintaining merchandise displays.
Operating POS system as needed.
Preparing gift bags and packing the merchandise for shipping purposes.
Balancing end-of-shift reports
Attending and participating in departmental meetings and training seminars.
Other Job duties assigned.

Benefits

Attractive 401(k) plan
Paid vacation, holidays, and personal hours
Family medical, dental, and vision insurance.
Long-term and short-term disability insurance
Employee and educational assistance program
Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
On-site uniform and dry-cleaning services
Discounted meals during breaks in associate break areas
Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities.
Associate Recognition programs- Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.
Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:
Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles.
Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.