Luxury Lease Up Agent

Related • Chicago, IL

2d

About The Position

We’re seeking a hospitality-focused Leasing Consultant to lead prospective residents through the leasing experience at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this highly visible role, you’ll serve as brand ambassador for Chicago’s most anticipated residential development, developed by Related Midwest. You’ll bring the vision of the building to life, translating architectural excellence, elevated design, and thoughtfully curated amenities into a compelling lifestyle experience. Through exceptional service, storytelling, and relationship-building, you’ll help shape first impressions, foster meaningful connections, and cultivate a vibrant community from day one.

Requirements

• Experience in leasing, hospitality, or customer service (luxury experience preferred)
• Polished, professional presence with a passion for customer experience
• Excellent communication skills—written, verbal, and in-person
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced lease-up environment
• Proficiency in CRM tools and Microsoft Office
• Weekend availability required (with two weekdays off)
• A valid real estate license (or willingness to obtain one)

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Welcome prospects and guide them through personalized property tours
• Deliver an exceptional, personalized leasing experience from first inquiry through move-in
• Collaborate with marketing and leadership teams during pre-leasing and lease-up strategy
• Highlight lifestyle features, community amenities, and neighborhood insights
• Use CRM systems to track leads and follow up with care and attention
• Prepare and process lease applications, documents, and renewals
• Share ideas with marketing on campaigns, tour strategies, and promotions
• Maintain expert knowledge of pricing, availability, and competitive market trends
• Help cultivate a vibrant, welcoming community aligned with the 400 Lake Shore brand
• Support smooth move-ins and move-outs with great communication and care
• Support resident experience initiatives that foster community and retention
• Deliver five-star service at every touchpoint, such as welcome kits or birthday notes
• Build relationships through follow-up, outreach, and referral networking
• Gather feedback and look for ways to enhance the resident experience
• Ensure the leasing offices, models, and amenity spaces reflect the highest standards of presentation
• Coordinate with maintenance and operations to address any property needs
• Ensure a polished and consistent arrival experience for all visitors
• Manage all leasing paperwork and files with accuracy and discretion
• Track occupancy data and help maintain compliance with Fair Housing laws
• Prepare audit-ready documentation and handle applications with professionalism
• Monitor KPIs like move-in scores and lead conversions
• Identify ways to improve leasing performance and resident satisfaction
• Help manage online reviews and resident concerns with a solutions-first mindset
• Participate in marketing campaigns, leasing events, and team meetings
• Stay current with industry trends and company updates
• Be a team player who’s ready to support wherever needed

Benefits

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees