Luxury F&B Training Manager - Bellagio

MGM Resorts International

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About The Position

As the Luxury F&B Training Manager for Bellagio, you’ll shape and elevate service excellence across one of the most iconic luxury resort portfolios on the Strip, known for its timeless elegance and world-class dining. In this strategic role, you’ll design, implement, and continuously refine training programs that reinforce elevated service behaviors, operational precision, and brand standards. Partnering closely with F&B senior leadership, you’ll translate business priorities into impactful learning experiences that drive consistency, inspire teams, and deliver exceptional guest experiences worthy of the Bellagio name.

Requirements

• 1+ Years of Prior Relevant Experience in Hospitality Training, Operations Leadership, or Instructional Design required
• Must be 21 years of age or older
• Work varied shifts, to include weekends and holidays

Nice To Haves

• Bachelor's degree in Business or a related field preferred

Responsibilities

• Design standardized curriculum for hourly and management employees across varied venue concepts, ensuring alignment with luxury service expectations and brand voice.
• Ensuring training content reflects evolving service expectations and operational standards.
• Conduct structured training needs analyses aligned to operational strategy, guest experience insights, and service quality feedback.
• Author and maintain Food & Beverage brand books and Standard Operating Procedures (SOPs), codifying service choreography, operational standards, and behavioral expectations.
• Develop blended learning strategies including classroom facilitation, job aids, digital modules, microlearning, and experiential simulations, championing inclusive learning environments that support diverse teams and learning styles.
• Align with F&B Leadership to embed anticipatory service, emotional intelligence, and moments of truth awareness into daily execution.
• Own pre-opening training strategies for new venues, ensuring learning timelines align with operational critical paths.
• Develop and implement structured observation and secret shopping calibration processes.
• Facilitate luxury standards specific onboarding for hourly staff and managers, conducting structured check-ins during the first 120 days to reinforce learning transfer and behavioral consistency.
• Lead train-the-trainer programs to equip F&B leaders with tools to model and reinforce service excellence.
• Coaching leaders on reinforcing service behaviors, accountability practices, and feedback delivery.
• Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum.
• Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives and training-related system updates and technology enhancements.
• Support safety, food handling, and regulatory training alignment in partnership with operational subject matter experts.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager