Luxury EVS Training Manager - Bellagio

MGM Resorts International

2d

About The Position

The Luxury Environmental Services (EVS) Training Manager owns the design and execution of learning strategies that support exceptional cleanliness standards, guest-facing professionalism, and operational consistency within the EVS division. This role aligns with EVS senior leadership to ensure team members are equipped with the technical skills, service mindset, and accountability behaviors necessary to deliver a luxury environment at every guest touchpoint. The position will manage business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.

Requirements

• 1+ Years of prior relevant experience in hospitality training, operations leadership, or instructional design

Responsibilities

• Conduct structured training needs analyses aligned to operational strategy, cleanliness standards, and guest experience feedback.
• Proactively identify training opportunities to strengthen consistency across shifts and teams
• Design and deliver standardized onboarding curriculum for hourly and management that builds technical proficiency, safety awareness and guest-facing service behaviors, ensuring alignment with luxury service expectations and brand voice.
• Conduct introductory period check-ins with all team members to ensure training retention
• Develop blended learning strategies including classroom facilitation, job aids, hands-on demonstrations, and skills assessments. that champion inclusive learning environments to support diverse teams and learning styles
• Coach team members and EVS Leaders during hands-on training to reinforce precision, efficiency, and luxury cleanliness expectations.
• Coach leaders on reinforcing service behaviors, accountability practices, and feedback delivery
• Drive guest interaction standards for public space and front-facing EVS team members.
• Support implementation of new operational initiatives requiring EVS training deployment in collaboration with EVS Senior Leadership
• Own service spot check frameworks in partnership with Guest Experience and communicate themes to leadership
• Maintain updated policy and procedural training materials reflective of evolving standards
• Develop and implement structured observation and secret shopping calibration processes
• Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum
• Ensure training content reflects evolving service expectations and operational standards
• Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed