Luxury Bartender- Living Room

The Dewberry Charleston•Charleston, SC

40d

About The Position

The Bartender will work closely with fellow service members and the Culinary team to ensure a memorable, five-star experience for guests. This role focuses on providing luxury beverage and food service with a friendly and professional demeanor, contributing to Front of House operations by efficiently and correctly preparing all cocktails to Dewberry standards and guest specifications, as well as other operational and managerial goals. The Dewberry is a globally recognized hotel located in the heart of downtown Charleston, bordering Marion Square. It offers 153 thoughtfully appointed rooms, world-class service, and unparalleled views, occupying the former L. Mendel Rivers federal building. The hotel features several event spaces, a nationally celebrated cocktail program at The Living Room, the whimsical cocktail lounge Citrus Club, treatments at The Spa, and the curated boutique The Shop. The Dewberry is known for its authentic, humble, and innovative approach to hospitality, driven to anticipate needs and exceed expectations.

Requirements

High school diploma/GED required
Dependable work ethic with a positive attitude
Consistent punctuality with regular and reliable attendance
Ability to work nights, weekends, and holidays
Ability to work well within a team
1+ years of high volume, luxury beverage service experience required
Thorough knowledge of beverage and cocktail recipes and specifications
Thorough knowledge of safe food and beverage handling procedures
Ability to lift up to 50 pounds
Ability to stand for extended periods of time
Ability to bend, balance, stoop, kneel, crouch, stretch, and reach
Ability to work in a hot, humid, and noisy environment
Ability to operate hand tools and kitchen equipment

Responsibilities

Prepare all drink orders to customer request and recipe specifications
Maintain a thorough knowledge of cocktail recipes as well as all other food and beverage offerings
Verify guest identification in observance of legal age requirements
Obtain guest last name and utilize throughout the entirety of the guests’ visit
Assume responsibility for set-up of bar stations, including completing any necessary prep work for service
Asses guest preferences in order to make informed recommendations
Remain guest-focused in order to foster an excellent guest experience
Drive revenue through utilization of suggestive selling techniques
Consistently inquire as to guest allergies and dietary restrictions
Record guest orders and place orders trough the Point of Sale system to the kitchen, notifying the Culinary team of any special instructions
Stock and replenish all bar liquors, beers, wines, garnishes, syrups, ice, glassware, and other supplies as needed throughout service
Accurately record all bar transactions through the Point of Sale system
Handle all cash and credit card transactions as well as room charges as specified by The Dewberry’s standards, policies, and procedures
Maintain a composed and professional demeanor whilst multi-tasking in order to ensure a seamless 5-Star experience for all guests, regardless of business levels
Ensure guest satisfaction throughout their visit, providing solutions to complaints and escalating issues to management when necessary
Provide guests with a friendly farewell, inviting them to return
Maintain a sanity bar environment, adhering to DHEC guidelines
Follow local and state laws in addition to The Dewberry’s policies and procedures for the safe service of alcoholic beverages to guests