Lumin Application Specialist

Redwood Credit Union•Napa, CA

12d•$97,864 - $128,941

About The Position

Redwood Credit Union is looking for a Lumin Application Specialist . This position will also be responsible for identifying and documenting business requirements, investigating business systems, identifying options for improving business systems and bridging the needs of the business with the use of information technology. The position is responsible for the design and configuration of workflows, quality assurance testing, implementation, change management control and software troubleshooting for all vendor licensed software used in Mortgage and Consumer loan origination and in Collections. The Application Specialist must maintain knowledge of the core lending principles, regulatory requirements, and standards of the lending departments whose applications they are assigned to support. The Lumin System Administrator supports the configuration, maintenance, and daily operation of the Lumin platform to help digital banking, lending and business teams to work efficiently. This role assists with template updates, user support, system troubleshooting, and documentation. The position also works closely with Digital Banking platform, Digital Experience, Lending Operations, Compliance, and Business Systems to keep workflows accurate, consistent, and user‑friendly. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? 27th largest credit union in the U.S. and the largest financial institution based in the North Bay Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" Recognized by Newsweek as one of "America's Best Credit Unions 2025" Top Corporate Philanthropists (#24) - San Francisco Business Times Voted Best Places to Work in the North Bay 20 years in a row World-class Employee Engagement scores Rated Superior in Service by more than 90% of Members, surveyed by SF Gate Industry leading Net Promoter Scores across the U.S.

Requirements

Working knowledge of Lumin Digital platform.
Ability to act independently and confidentially with little or no supervision.
Ability to distinguish and manage confidential information, materials, and conversations.
Ability to effectively communicate verbally and in writing.
Ability to establish and maintain effective working relationships in a diverse environment.
Ability to operate a personal computer and software including word processing, email, intra/internet.
Working knowledge of all aspects of financial institution mortgage and consumer lending methods, practices, and services, as well as laws, rules, and regulations.
Ability to critically think, analyze problems and opportunities, identify, and evaluate alternatives, and develop sound, effective approaches.
Capable of presenting solutions and ideas in a confident, professional manner and to communicate effectively with senior leadership.
The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, software systems, technology or a closely related field, and a minimum of five years of experience in mortgage and/or consumer lending in a financial institution.

Nice To Haves

Knowledge of MeridianLink or experience supporting LOS platforms is a significant plus.

Responsibilities

This is a hands-on role who which will serve as primary Lumin Digital platform which includes: Troubleshoot administrative and workflow issues, coordinating with vendor support as necessary. Manage user roles, access permissions, and audit controls. Ensure alignment of Lumin with compliance, branding, and operational standards.
Make recommendations based on product vision and market requirements, researched data, and business priorities.
Recognize and propose changes in the workflow to maintain maximum efficiency and leverage synergies between Consumer, Mortgage and Collection departments.
Elicit information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
Collaborate with stakeholders and subject matter experts to document, communicate, validate, and refine necessary requirements and make recommendations.
Serve as key resource for technology implementation projects.
Assist business owner with business base development and RFP process (as applicable) during the project initiation phase.
Serve as a liaison between business units and technology teams through which requirements flow.
Assist in all phases of lending systems design, development, testing and support.
Support the development of training and implementation material.
Participate in the implementation and provide post-implementation support.
Demonstrate compliance with all regulations for assigned job function and apply to designated job responsibilities. Keep up to date on regulation changes.
Maintain the following assigned lending systems: Consumer Loan Origination System, Mortgage Loan Origination System and Collection Software.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!