Lumber Director of Operations

PARR•Hillsboro, OR

About The Position

PARR is the single and total source for home building supplies, solutions, and services for professional home builders of large and mid-sized communities and single custom homes, and for motivated homeowners working on home improvement projects. Our customers and community members know they can rely on us to be the total source of home building supplies and solutions with legendary customer service and quality products. The primary duty of a Lumber Director of Operations is to interact regularly with General Managers, Assistant Managers, and other Directors serving as a leader,coach, mentor, and conduit of information ensuring the continuity of day-to-day operations for multiple locations within the organization. The Lumber Director of Operations is responsible for managing, directing, and implementing operational strategies and objectives to help ensure yard goals are achieved. In addition, the Lumber Director of Operations is responsible for helping to lead and grow the next level of leaders for PARR. The Lumber Director of Operations is also responsible for ensuring that PARR's Mission/Vision/Values remain a priority and focus of all daily yard operations. The Lumber Director of Operations regularly interacts with the Yard Managers and Assistant Managers in their region. These interactions are done with a combination of scheduled visits, phone calls, and virtual meetings.

Requirements

Proven track record as a Manager (PARR preferred, not required)
2 years of prior supervisory or management experience
High school diploma or GED
Ability to speak, write, and read English required
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Knowledge and proficient with management principles, practices, and protocols
Understands the effects of lumber industry market conditions, and able work with Managers to navigate thru challenges resulting from these conditions
Proficiency in Microsoft Word, Excel, and Outlook
Class C driver's license
Shoes that are puncture resistant, slip resistant, and made of leather or composite material required
Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment. Is approachable and humble.
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold.
Ability and willingness to identify processes, tools and/or procedures that may be improved upon to improve the workplace and outcomes for our customers.
Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone, and public speaking to medium size groups.
Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence.
Ability to think and respond quickly, positively, and professionally to constantly changing circumstances.
Ability to appropriately manage stress and interact with others.
Ability to sit and/or stand for extended periods of time
Ability to work indoors in a normal office environment for an entire day
Must be able to grasp, talk, hear, and operate a computer and keyboard
Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet
Must be able to work outdoors in all weather conditions
Must be able to drive a vehicle when necessary
Both local and overnight travel may be required

Responsibilities

Creates a safe, positive, and comfortable work environment for all employees
Ensures that all safety procedures and policies are being followed
Ensures that all equipment is maintained to PARR standards, and repairs are done in a timely manner
Ensuring facilities are well maintained, visually appealing, and being safely operated
Works with General Manager to ensure all fleet reports are completed per company policy
Lives the FACE values
Ensures professional relationships are established and maintained with internal and external customers
Encourages a team environment
Remains calm, professional and confident under pressure
Works with General Managers to set expectations and goals for employees and ensures they are being held accountable
Ensures customer complaints and concerns are promptly and adequately addressed
Effectively communicates with employees of all levels in their environment
Seeks out, listens, and responds to input from employees and customers to ensure continuous improvement
Is consistently engaged and vocal during Manager meetings
Communicates effectively with various sized groups, high stakes customer interactions and peer group meetings
Consistently encourages and promotes employee growth and career advancement
Utilizes and supports the Parr University and training ecosystem
Ensures employee evaluations are completed on time and remain current
Maintains a supportive and encouraging approach, not a micro-manager
Works to maintain strong retention at all locations
Supports company attendance policy and ensures it is utilized as a development tool
Ensures that employee issues are dealt with clearly, directly and in a timely manner
Assists with creating, implementing, and the follow through of Performance Improvement Plans (PIPS) when necessary
Maintains a positive attitude, image, and delivery of "Discover the Difference" to peers, subordinates, customers, industry associates and the general public
Always ensures PARR's brand standards are being maintained
Works with other Directors, Regional Sales Managers, and General Managers to maintain a regional, "big picture" mindset
Works with other Directors and leaders in the Company to continually monitor, evaluate, and when appropriate, encourage change in policy and procedures as it relates to yard operations
Builds bridges and works well with all departments to help solve problems
Demonstrates confidence and carries self as a leader of the organization
Is consistently visible to all levels of the company: speaks up, and is a voice towards problem solving
Assists with identifying and responding the need for staffing changes at yards, and ensuring that proper capacity is maintained in relation to sales volume
Ensures facilities and fleet are maintained to PARR standards
Works with General Manager to achieve budgeted bottom line, consistently and demonstrably strives for financial improvement
Coaches and delegates financial reporting, striving to build business acumen with team
Utilizes Company's Key Metrics to impact the bottom line (OT, Health Index, etc.)
Ensures that company goals, plans and initiatives are followed and met
Communicates and shares On-Time/In-Full metrics, striving for continuous improvement
Uses Budget to Actual as a tool in the decision-making process and shares that with team leaders, to create improvement plans
Consistently seeks and identifies details and processes that lead to positive change
Shares knowledge and experience with team, striving for consistent financially-minded behavior
Perform other related duties as assigned

Benefits

Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
Employee paid sick days
7 holidays
Standard medical plan option with a very low $1,000 deductible
Dental, Vision, EAP (Employee Assistance Program)
Massage, Chiropractic, and Acupuncture coverage
FSA (Flexible Spending Account) and Childcare pretax spending programs
Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
Tuition reimbursement (up to $2,500/year)
Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
$1,000 referral bonus