Luggage Supervisor
About The Position
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. A Luggage Supervisor will have daily contact with the clients, employees, and guests staying at the resorts. The position requires outstanding guest service skills, the ability to organize and prioritize tasks, as well as the ability to operate in a fast-paced environment.
Requirements
- This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.
- Ability to work rotating shifts Including nights, early mornings, and weekends.
- Complete all required training including airport compliance
- At least 18 years of age or older
- Eligible to work in the United States
- High school diploma or equivalent
- Lift up to 75lbs
- Pass a criminal background screening
- Pass a drug screening
- Strong customer service skills
- Strong verbal and written communication
- With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
Responsibilities
- Responsible for leading and directing the luggage team to provide personalized luggage delivery service to our guests
- Manage and efficiently communicate with our client, employees and management staff to maintain the operation and any changes
- Maintain good employee & guest relations; Handle employee and guest problems in an efficient and effective manner
- Client Relations - Effectively communicate with Disney and project a positive image in responding to inquiries from our client
- Adhere to company policies and procedures and participate in achievement in company objectives
- Assist the operation when needed
- Perform other duties as requested
Benefits
- Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
