Luggage Handler Supervisor

Holland America/Princess Alaska-Yukon Land Operations-posted 4 months ago
Full-time • Manager
Anchorage, AK
251-500 employees
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Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. When preparing for a vacation, some spend days planning and packing the perfect outfit or bringing the right essentials to make their vacation run as smoothly and as comfortably as possible. As a luggage handler supervisor, you make sure all their packed belongings arrive at their new home-away-from-home. You and the rest of the team work together to collect, load, and disperse luggage daily to ensure our guests’ belongings follow them on their Alaskan journey.

  • Supervises and motivates a team of luggage handlers and luggage truck drivers along with the unit’s activities and operations.
  • Routinely coordinates and monitors logistics for luggage handling operations.
  • Routinely loads and unloads luggage from trucks, motorcoaches, and luggage vans at our various properties and the airport.
  • Organize, sort, tally, tag, and label guest luggage daily. • Assists with misplaced and damaged luggage.
  • Communicates frequently with managers, supervisors, and other team members for updates, requests, or concerns.
  • May assist in the events of an emergency in accordance with company policies, procedures, and guidelines.
  • Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
  • Must be able to lift 50 – 75 pounds regularly, sometimes above head level.
  • Three years of experience in positions involving luggage handling operations preferred.
  • Current valid driver’s license with three (3) years of clean driving record. (Motor Vehicle Report (MVR) will be requested).
  • Must meet the company’s clean driver eligibility requirements.
  • Must pass a pre-employment background check.
  • Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
  • Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to communicate clearly with customers, employees, and management.
  • Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for a minimum of 8 hours per day.
  • Ability to lift 50 – 75 pounds regularly, sometimes above head level.
  • Three years of experience in positions involving luggage handling operations preferred.
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
  • Reward for Referral Program
  • Experience – Of a lifetime!
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth
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