LTSS and Dual Eligible Program Manager

CareSource•Dayton, OH

4d•$113,000 - $197,700

About The Position

The LTSS and Dual Eligible Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects. Essential Functions: Responsible for successful delivery of LTSS and Dual Eligible programs Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle Assist with the continuous improvement of program / project management best practices, processes, and tools Responsible for ensuring program closure activities are completed Lead stakeholders in the refinement of the program design Collaborate with functional owners on the identification and assignment of resources Collaborate with IT and EPMO on the identification and assignment of IT resources Ensure compliance to LTSS requirements Capture and consolidate LTSS Program KPIs Assess, manage, and control program scope, schedule, and change impacts Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed Maintain program stakeholder matrix Drive cross-functional communication between impacted business Work with Talent Development and Communications to develop project communication and training plans Ensure effective communication across project managers and business analysts Facilitate and drive Program Stakeholder meetings Represent program in governance meetings Review and approved program meeting minutes Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors Track, compile and report program metrics and budget Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders Maintain program RAID Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices Responsible for quality or program SharePoint site and program document repository Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program Develop program operations and support plan Performs any other job related duties as requested.

Requirements

Bachelor's degree in project management, Business, Computer Science or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years program management experience required
Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is required
Demonstrates excellent analysis and reporting skills
Excellent decision making/problem solving skills
Exceptional interpersonal and relationship building skills
Excellent critical listening and thinking skills
Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to shape the approach to needed results and gain consensus of the approach
Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
Experience managing a project of up to $10M+ in budget
Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Nice To Haves

Master's degree in related field preferred

Responsibilities

Responsible for successful delivery of LTSS and Dual Eligible programs
Understand the LTSS and Dual Eligible programs to ensure effective cross functional coordination throughout the organization
Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
Assist with the continuous improvement of program / project management best practices, processes, and tools
Responsible for ensuring program closure activities are completed
Lead stakeholders in the refinement of the program design
Collaborate with functional owners on the identification and assignment of resources
Collaborate with IT and EPMO on the identification and assignment of IT resources
Ensure compliance to LTSS requirements
Capture and consolidate LTSS Program KPIs
Assess, manage, and control program scope, schedule, and change impacts
Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
Maintain program stakeholder matrix
Drive cross-functional communication between impacted business
Work with Talent Development and Communications to develop project communication and training plans
Ensure effective communication across project managers and business analysts
Facilitate and drive Program Stakeholder meetings
Represent program in governance meetings
Review and approved program meeting minutes
Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
Track, compile and report program metrics and budget
Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain program RAID
Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
Responsible for quality or program SharePoint site and program document repository
Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
Develop program operations and support plan
Performs any other job related duties as requested.