LTSA Senior Service Manager
Mitsubishi Heavy Industries, Ltd.
About The Position
The LTSA Senior Service Manager is responsible for the technical planning and execution of Long Term Service Agreement (LTSA) maintenance events in the Latin America (LATAM) region. This advanced role requires strong independence, technical expertise, and effective communication with internal teams and customers. The manager ensures contract compliance, outage performance, and safe, reliable execution of maintenance activities.
Requirements
- Bachelor’s degree (BSME, BSEE) or 10 years directly related experience; 5+ years project management experience required.
- Knowledge of gas turbine engineering, turbine configuration, design, materials, boundary conditions, and steam turbine/generator fundamentals.
- Bilingual Spanish/English required; Portuguese proficiency preferred.
- Ability to write reports, procedures, and present information to managers, customers, and teams.
- Mathematical proficiency (percentages, algebra, geometry, volume, etc.).
- Ability to solve practical problems with limited standardization and interpret technical instructions.
- Proficiency with email, word processing, spreadsheets, and basic database tools.
- Native or fluent in Spanish.
Nice To Haves
- Portuguese proficiency preferred.
Responsibilities
- Lead technical planning and execution of assigned LTSA projects in LATAM.
- Conduct pre-outage planning in accordance with LTSA Planning guidelines.
- Coordinate internal resources for LTSA maintenance events (scheduled and unscheduled).
- Partner with Supply Chain to contract required local and international suppliers.
- Manage satellite tool kits, including replenishment, calibration, and certification.
- Coordinate consumables, contingency items, and planned parts for customer outages.
- Manage visa processes for LATAM Service Execution personnel.
- Provide leadership to Service Execution teams during events, covering EHS, quality, cost, schedule, and productivity.
- Support development of new LATAM processes and improvement of existing ones.
- Manage contractual scopes including Open, Inspection, Repair, and Close activities.
- Coordinate all aspects of scheduled and unscheduled maintenance.
- Travel to customer sites for outage planning and execution.
- Support ISO 9001 processes and company initiatives.
- Protect confidential information and uphold company integrity
Benefits
- Excellent Benefits (Medical, Dental, Vision & 401K Matching).
- Excellent development programs and advancement opportunities.
- Tuition reimbursement and on‑the‑job training.
- Paid vacation, sick time, and holidays.
- Committed to quality products and services.
- Great working environment and culture.
- Employee Appreciation Programs and Events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
