LTL OPERATIONS SPECIALIST

Destination Transport•Osseo, MN

8d•$45,000 - $48,000•Onsite

About The Position

We are seeking a detail-oriented LTL Operations Specialist with a strong focus on billing. In this role, you will be responsible for ensuring the accuracy and completeness of all billing information, reviewing critical shipping documents, maintaining organized billing records, and addressing customer inquiries related to billing. Your attention to detail and ability to communicate effectively with customers will be essential in ensuring our billing processes are efficient and accurate.

Requirements

Proven experience in LTL operations.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent organizational skills and the ability to maintain thorough records.
Proficient in billing systems and database management.
Strong communication skills, both written and verbal, with an emphasis on customer service.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

Experience with freight billing and documentation processes.
Familiarity with industry-specific billing systems and software.

Responsibilities

Ensure all billing information, including rates, accessorial charges, and customer information, is accurate and complete prior to processing.
Review bills of lading, freight bills, and other related documents to verify their accuracy before billing. Identify and correct discrepancies to avoid billing errors.
Maintain accurate and organized billing records and documentation to support efficient audits and reference checks.
Ensure all necessary documentation is properly attached to invoices for audit and reference purposes.
Update billing systems and databases with the most current information to ensure smooth and accurate billing processes.
Address and resolve billing inquiries and disputes from customers in a timely and professional manner, ensuring their concerns are met with effective solutions.
Proactively communicate with customers regarding billing issues, providing necessary documentation, explanations, and follow-up to ensure a clear understanding of their invoices.