LTCR Employee Liaison

Texas Health & Human Services Commission•Dallas, TX

65d•Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. We are seeking a senior-level LTCR Employee Liaison to oversee and guide training initiatives for multiple Long-Term Care Regulation (LTCR) programs, including Nursing Facility, Assisted Living Facility, Intermediate Care Facilities, Home and Community-based Services, Home and Community Support Services Agencies, Day Activity Habilitation Services, Life Safety Code, Prescribed Pediatric Extended Care Centers, and Provider Investigations. This role involves designing and implementing training programs, managing project timelines, and ensuring alignment with state and federal regulations. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Requirements

Knowledge of Long-Term Care Regulatory Services surveying policy and procedures
Knowledge of automation programs utilized by Long Term Care Regulatory Services nursing facility programs such as TULIP, ASPEN, Genius/Zendesk, etc.
Knowledge of employee development principles, practices, and techniques
Knowledge of group processes, group dynamics, and interpersonal relations
Knowledge of innovation training and development techniques and best practices
Knowledge of and ability to apply instructional design and curriculum development principles, including the development of learning objectives
Skill and experience in problem identification, analysis, and resolution.
Skill in effective verbal and written communication
Skill in planning and budgeting various employee development programs
Skill in evaluating quality and effectiveness of employee development programs and analyzing results
Skill in facilitating workshops, training and development sessions, and meetings
Skill in establishing and maintaining effective working relationships
Skill in applying training and employee development procedures and techniques
Skill in using a computer and applicable software such as ASPEN, TULIP, Word, PowerPoint, Excel
Ability to manage workload within a given timeframe and/or deadline
Ability to summarize complex information for agency decision-makers
Ability to assess and analyze employee development needs an develop effective project plans
Ability to develop employee development programs and formulate development/learning objectives
Ability to communicate effectively, orally, and in writing
Ability to apply quality assurance standards
Ability to apply adult education principles, practices, and techniques
Ability to work independently
Ability to supervise the work of others even without a direct reporting relationship
Experience training adult learners experience required.

Nice To Haves

Experience with Adult Learning Principles preferred.
Experience with scheduling and planning training sessions strongly preferred.
Experience with creating reports to track performance metrics strongly preferred.

Responsibilities

Acts as the LTCR Employee Liaison for staff in Long-Term Care Regulation. Tracks new employees from acceptance through the completion of onboarding requirements and ensures they receive the resources, communication, and support needed for a successful integration into LTCR. Conducts rescue calls to provide direct assistance, answer questions, and support staff navigating early onboarding. Schedules, facilitates, and leads monthly New Employee Orientation sessions, as well as other required courses for new managers, directors, and program staff. Provides senior-level consultative services to the Curriculum and Training Director regarding onboarding needs, process improvements, and employee progress, and works under minimal supervision with extensive latitude for independent judgment.
Coordinates and is responsible for the scheduling and implementation of training and onboarding courses across LTCR program areas. Activities include documenting and monitoring milestones, scheduling in-person and virtual sessions, communicating updates, and resolving barriers that impact timely completion of training requirements. Works across LTCR business areas, curriculum teams, and field operations to ensure that course schedules, assignments, and onboarding activities are carried out effectively and communicated in a timely manner in meetings and workgroups.
Oversees the development and implementation of effective processes that improve the onboarding experience for LTCR staff. Provides guidance to curriculum and training staff on onboarding procedures, resource updates, and the rollout of new processes or training materials. Provides input and technical assistance in the development and refinement of onboarding tools, orientation content, and new employee resources. Sets goals and objectives for onboarding initiatives, offers direction on assignments, and reviews work products for quality and accuracy.
Coordinates and consults with LTCR program areas, including policy, rules, curriculum, and field operations, to ensure accuracy and consistency of onboarding materials and training requirements. Serves as a technical resource regarding onboarding documentation, learning paths, and the learning management system. Processes and reviews training resource actions, assists with posting and screening onboarding materials, and participates in organizational reviews related to onboarding needs, workflow changes, and resource limitations. Advises LTCR staff and management regarding onboarding timelines, requirements, and strategies to address immediate or long-term issues, and participates in evaluating onboarding and training materials to ensure alignment with agency needs.