LSNC Aging Services Case Assistant

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

4d•$34,131 - $34,131•Onsite

About The Position

Lincoln Square Neighborhood Center (LSNC) is a multigenerational program of Goddard Riverside that serves the educational, recreational, and cultural needs of the Lincoln Square community, with a particular focus on residents of the Amsterdam Houses and Amsterdam Addition. LSNC Aging Services are funded by the New York City Department for the Aging (DFTA) and the New York State Office for the Aging (SOFA). More than 600 active members participate in the program, which provides daily nutritious hot lunches along with a wide range of wellness, educational, artistic, and social programming. Through comprehensive services—including case management, case assistance, and health promotion—LSNC Aging Services helps older adults (age 60+) lead vibrant, healthy, and meaningful lives. The Naturally Occurring Retirement Community (NORC) program specifically supports residents age 60+ of the Amsterdam Houses and Amsterdam Addition NYCHA developments. NORC services include social services, health promotion activities, and recreational, cultural, and social opportunities. Approximately 50% of participants are Spanish-speaking. The NORC operates in conjunction with the Older Adult Center, which is open to all New Yorkers ages 60 and older. Position Summary: Under the supervision of the LSNC Aging Services Program Director and the LSNC NORC Program Manager, the Case Assistant provides essential support and services to older adult clients. Responsibilities include completing new client registrations and annual assessments, updating client records, and reassessing client needs on an annual basis. The Case Assistant assists with applications and recertifications for benefits, makes referrals, and connects clients to critical services such as post-discharge homecare, legal assistance, and medical care. The role also involves client advocacy with public and private systems, collaboration with the on- site nurse, and providing telephone reassurance and friendly visiting. Additionally, the Case Assistant conducts home visits to ensure clients’ safety and well-being.

Requirements

High school diploma required
Fluency in Spanish is required
Sensitivity to the strengths, challenges, and needs of older adults
Strong work ethic and reliability
Ability to multi-task and work effectively in a fast-paced environment
Strong written communication skills, with the ability to write concise and clear case notes
Ability to communicate effectively with clients who may have physical disabilities, sensory impairments (hearing, vision), and/or mental health challenges
Ability to work collaboratively as a team member while also carrying out independent responsibilities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to use or learn electronic client databases
Ability to use or willingness to learn DFTA’s PeerPlace/or new system (training provided)
Ability to circulate in the lunchroom for approximately one hour per day and greet clients in hallways, escorting them to offices as needed
Ability to walk and stand frequently throughout the day
Ability to travel locally to conduct home visits, accompany participants to appointments, and follow up post-hospitalization as required

Nice To Haves

Experience working with older adults preferred

Responsibilities

Provide advocacy, information, and referrals to connect clients with entitlement/benefits counseling, health and mental health care, food assistance, housing resources, caregiver referrals, and other services in line with program guidelines.
Conduct new member registrations, annual assessments, re-registrations, and health indicator requirements.
Perform home visits to homebound seniors to evaluate needs, ensure safety, link them to services, and provide ongoing social contact.
Collaborate with the on-site nurse to coordinate medical care and assist with medication management.
Support clients with scheduling and coordinating appointments, including providing reminders and follow-up.
Deliver emergency outreach and assistance as needed.
Provide friendly visiting and telephone reassurance to reduce isolation.
Maintain accurate, timely client records in both written and electronic formats.
Enter data into client databases in accordance with agency and program standards.
Participate in staff meetings, supervision sessions, training programs, and case conferences.
Contribute to program assessments, evaluations, and improvement plans.
Assist with the daily oversight of senior center activities and respond appropriately to emergencies.
Support operational needs, including lunch ticket distribution and front desk coverage, when required.
Assist with outreach, engagement, and promotion of program services within the community.
Perform other duties as required.