LRC Student Services Professional

California State University•Allen, TX

53d

About The Position

PURPOSE OF THE POSITION: THIS IS A GIFT SUPPORTED POSITION SUBJECT TO ANNUAL RENEWAL OF GIFT FUNDS-NO PERMANENT APPOINTMENT WILL BE REACHED FROM THIS POSITION. RESPONSIBILITIES & DUTIES: Coordinates LRC peer academic coaching program through the following roles and duties: Promotes and improves LRC peer academic coaching with faculty and other student service units Processes academic coaching requests; assigns students to appropriate peer academic coaches Trains peer academic coaches; develops coaching material and updates Academic Peer Coaching Canvas Provides observation of peer academic coaching Tracks and assesses the program through surveys to students, coaches, and faculty; reports results to appropriate administrator Provides day-to-day support for center services and programs through the following roles and duties: Creates reports of weekly center usage data drawn from TracCloud and other internal data tracking systems to support data collection Assesses, monitors, and recommends center availabilities of ISAs and SAs that effectively distributes subject areas according to center needs and modalities across the semester Supports placements of tutors with appropriate courses for embedded support Supports the recruitment of ISAs and SAs; provides support for interviews and the hiring process. Designs and presents workshops related to subjects supported by the LRC Supports the promotion of LRC resources and services through pitches and presentations Provides other center program support duties as assigned. Supports instruction and use of learning technologies used in LRC services through the following roles and duties: Oversees integration and instructional use of learning technologies in tutoring and/or support of classrooms Monitors and reviews application of learning technologies; troubleshoot problems; work with LRC staff and stakeholders to improve academic learning with technologies Develops and delivers workshops to promote academic learning with technologies Trains tutors how to responsibly and effectively use technologies for academic learning Provides other learning technologies and instructional duties as assigned. Supports tutor education through the following roles and duties: Monitors tutor training completion and maintain documentation in support of CRLA level 1 and level 2 certification compliance Researches and/or develops professional development material to improve tutor education and tutorial sessions Provides observation of tutoring sessions using a structured rubric and provides formative, supportive feedback to tutors in alignment with LRC training standards. Provides in-person supervisory support to tutors, student assistants, and LRC visitors during center in-person operational hours, ensuring smooth day-to-day operations and student employee oversight. Provides on-going coaching and mentorship for ISAs (tutors) and SAs as needed Supports the writing of performance evaluation of ISAs (Tutors) and SAs at the end of each semester Provides other tutor education duties as assigned.

Requirements

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
One-year of related experience working in a student support service unit.
Equivalent amounts of graduate level job-related education may be substituted for the required experience.
Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned.
Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
Evening hours and occasional weekends may be requested.

Nice To Haves

Strong interpersonal and communication skills to support interactions with students and staff.
Ability to follow structured procedures and timelines with attention to detail.
Willingness to work independently on defined tasks with general guidance.
Interest or background in academic support, student services, or peer mentoring preferred.
Familiarity with peer tutoring best practices and the College Reading and Learning Association (CRLA) training standards.
Ability to observe tutoring interactions and offer supportive, formative feedback in alignment with established training goals
Ability to learn, interpret independently, and apply a variety of complex policies and procedures.
Able to identify deviations from applicable policies.
Ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions.
Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Ability to lead instructional sessions on learning technologies (e.g. AI-powered tools like MathGPT, NotebookLM, Research Rabbit) for use in the classroom
Ability to lead instructional sessions on Excel and/or SPSS. Knowledge of Python or R is a plus.