LPN Virtual Care Center - M-F: 8AM-5PM

Cardiovascular Institute of the South • Lafayette, LA

1d

About The Position

As a Licensed Practical Nurse (LPN) in our Virtual Care Center, you will serve
as the key point of contact for patients and staff by providing exceptional
customer service and high-quality patient care. You will be responsible for
managing high-volume triage calls, assessing urgent patient needs, supporting
medication prior authorization, and supporting various clinical and
administrative functions that ensure efficient and compassionate care delivery.

Requirements

• High school diploma required
• Active LPN license issued by the Board of Nursing
• Basic Life Support (BLS) certification required
• Minimum of 2 years of LPN experience, or 1 year of cardiology LPN experience
• Excellent communication and customer service skills
• Familiarity with electronic medical record systems and clinical documentation
• 1 year of experience with medication prior authorization through Cover My Meds or Sure Scripts

Nice To Haves

• Advanced Cardiovascular Life Support (ACLS) certification optional

Responsibilities

• Triage incoming calls to determine urgency and coordinate timely medical response
• Accurately document patient complaints, symptoms, and actions taken in the electronic medical record (EMR)
• Support risk management by maintaining precise clinical documentation
• Communicate directly with providers about patient concerns and clinical status
• Provide education to patients and families, ensuring understanding of care plans and instructions
• Support the overall flow of clinic operations through scheduling, medication refills, patient messaging, and medication prior authorization

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED