LPN Nurse Triage - Rheumatology

American Oncology Network•Wayne, NJ

8d•$20 - $35

About The Position

Reviews incoming phone calls related to patient conditions, concerns, and needs. Consults with providers to present patient’s problem and/or condition and resolves the problem or direct calls to appropriate person.

Requirements

High school education required
LPN Program Graduate
Unencumbered current license as a Licensed Practical Nurse, in state of employment or multi-state license
Must have CPR and BLS certifications.
1-2 years of experience with hematology/oncology patients in a clinic or hospital.
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language.
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Nice To Haves

Second language is an asset but not required.

Responsibilities

Answers and/or reviews phone calls from patients, caregivers, and outside entities and uses nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.
Reviews patients chart for possible adverse events related to treatment prior to discussing with the provider.
Be able to discuss with physician and/or nurse practitioner the steps necessary to insure proper patient care.
Be able to discuss with the provider any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.
Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where provider can be contacted.
Handle prescription refill requests according to Company procedure.
Will be expected to work at any Company location to help meet Company’s business needs on an as needed basis, within reasonable expectations.
Will also be expected to work overtime when given sufficient notice.
Complies with all federal and state laws and regulations pertaining to patient privacy, patient’s rights, personnel law, safety, labor, and employment law.
Adheres to Company and departmental policies and procedures, including IT policies and procedures and Disaster Plan.
Performs other duties and projects as assigned.

Benefits

competitive compensation packages that include comprehensive health insurance with a robust provider network
Our 401k, which offers a 100% match and investment options, is available to full-time and part-time staff members, and we feature a generous Paid Time Off (PTO) program.
Promoting from within is a priority at AON, and we support our team members continued growth through professional development programs and tuition assistance.

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