Loyalty & Partnerships Manager

Grubhub

55d • $115,000 - $135,500

About The Position

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About the role The Loyalty & Partnerships Manager role is part of Grubhub’s Growth team. You will play a key role in shaping the strategic direction of Grubhub’s Loyalty & Partnerships programs. They will generate insights that inform program strategy, monetization approach, and performance optimization, while also developing self-service, program-level reporting to facilitate scalable, data-driven decision-making and support tracking towards goals.This role will closely collaborate with the broader Loyalty & Partnerships team, as well as cross-functional partners including Product, Pricing, and other Growth functions, to identify opportunities, guide experimentation, and ensure data, business analysis, and reporting are accurate, actionable, and timely. Given this role spans a sizable part of our portfolio, it has the opportunity to influence decisions that impact a meaningful share of Grubhub’s business. The ideal candidate will pair strong quantitative qualifications with the ability to synthesize data-driven insights across multiple dimensions, applying conceptual thinking and maintaining a consistent focus on business outcomes In addition to expertise in business analysis, SQL, test analysis, Tableau and other data visualization tools, this role requires strong influence and coordination skills to effectively partner across multiple stakeholder groups at all levels of the organization, including senior and executive leadership. As such, exceptional communication and the ability to distill complex analysis into clear, compelling narratives and actionable recommendations are essential. The ideal candidate will have a proven track record of success in fast-paced, entrepreneurial environments - able to set a well-informed long-term agenda, drive structured problem-solving, and remain agile in adapting to new opportunities The role also supports key reporting functions, including the development of slides, charts, tables, and analytical commentary to inform business decisions. Candidates with strong communication skills and experience producing executive-ready materials are highly preferred.

Requirements

• 4 - 6+ years of experience in an analytics role, ideally within growth, loyalty, or subscription-based businesses
• Proficiency with data analysis, visualization, and automation tools (e.g., SQL, Python, Tableau, etc.)
• Proven ability to distill perform complex analysis and distill data and business drivers into concise, influential narratives and actionable recommendations for senior stakeholders
• Strong written and verbal communication skills, with experiencing influencing stakeholders up to the executive level
• Proven organizational skills and ability to manage multiple priorities in a fast-paced environment
• Experience in experiment design, test analysis, and monetization strategy
• Strategic, outcomes-oriented mindset that connects analytics to growth, profitability, and long-term business impact

Responsibilities

• Drive consumer and business insights to support strategy development that deliver growth for the Loyalty & Partnerships programs
• Develop proactive analyses to uncover new growth opportunities and guide program optimization
• Deliver regular, executive-level reporting to assess portfolio performance, highlight opportunities, monitor competitive dynamics, and influence senior leadership decisions
• Automate reporting, dashboards, and analytics workflows to increase efficiency, reduce manual effort, and deliver timely, accurate data to stakeholders
• Design and refine monetization frameworks that balance growth and profitability
• Evolve analytics capabilities and infrastructure by modernizing tools, frameworks, and infrastructure to enhance scalability, consistency, and the team’s ability to generate actionable insights
• Track goals and size opportunities to support prioritization and performance management against organizational KPIs
• Partner with Growth, Product, Pricing and Finance teams and other teams to identify growth opportunities, develop and align on shared agendas, and drive impactful in-market results
• Strengthen experimentation and test-and-learn practices by establishing robust testing frameworks and accelerating analytical readouts to inform faster decision-making

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed