Loyalty & CRM Specialist

Rural King Supply•Mattoon, IL

3d•$44,000 - $49,000

About The Position

The CRM and Loyalty Specialist is responsible for leading the execution and optimization of CRM and loyalty initiatives across customer channels. This role owns campaign operations end-to-end, ensures accuracy and efficiency in execution, and plays a key role in improving processes, driving performance, and supporting strategic loyalty initiatives. This position is designed for a detail-oriented and proactive professional looking to grow into advanced CRM and lifecycle marketing.

Requirements

2–4 years of experience in CRM, loyalty, email marketing, or related field
Strong familiarity with CRM, ESP, CDP, or marketing automation platforms
Proven ability to independently manage campaign execution and timelines
High attention to detail with strong organizational and problem-solving skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong communication skills with experience working cross-functionally
Analytical mindset with comfort interpreting campaign performance data
Ability to maintain a seated or standing position for extended durations.
Capability to lift 15 pounds periodically.
Ability to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related activities.

Nice To Haves

Experience working in retail, ecommerce, or loyalty programs preferred

Responsibilities

Lead the build, QA, and deployment of CRM and loyalty campaigns across marketing platforms
Own offer configuration, promotional setup, and incentive structures with a high level of accuracy
Translate audience segmentation into execution, ensuring alignment with campaign strategy
Serve as the primary point of contact for campaign execution questions and troubleshooting
Ensure all campaigns meet business requirements, compliance standards, and deadlines
Own and manage the campaign calendar, ensuring alignment across teams and priorities
Proactively identify risks to timelines and drive solutions to maintain on-time delivery
Coordinate cross-functional inputs including creative, approvals, and technical dependencies
Improve workflow efficiency and reduce execution bottlenecks
Lead development, documentation, and ongoing improvement of CRM and loyalty SOPs
Identify gaps in current processes and implement scalable solutions
Standardize campaign setup procedures to ensure consistency and reduce errors
Support training and onboarding for new team members on campaign processes
Partner closely with Marketing, Merchandising, IT, Finance, and external vendors
Provide input on offer strategy, execution feasibility, and campaign structure
Ensure alignment between campaign setup and broader business objectives
Act as a liaison between technical and business teams for loyalty initiatives
Monitor campaign performance and provide insights and recommendations
Support and execute A/B and multivariate testing strategies
Identify optimization opportunities based on data and campaign results
Partner with leadership to continuously improve customer engagement and retention

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership