Loyalty Ambassador
About The Position
Since opening the doors in 1916, the Omni William Penn Hotel has played a starring role in the city of Pittsburgh, hosting movie stars, politicians, heads of state and leaders of business and industry. A multi-million-dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service, guest room accommodations and award-winning cuisine that have defined Omni William Penn for decades. The Grande Dame is now hiring for a Loyalty Ambassador. Come and join the #1 Hotel in the City of Pittsburgh and her Team!
Requirements
- Must be proficient on computers, writing skills are necessary.
- Previous hotel experience is preferred.
- This position requires standing throughout the shift.
- Applicant must be flexible with schedules and must be able to work AM, PM, weekends, and holidays.
Nice To Haves
- Previous hotel experience is preferred.
Responsibilities
- Developing proactive relationships with Select Guests
- Greeting Select Guests upon arrival
- Resolving all Select Guest complaints
- Identifying arriving Select Guests and ensure they receive all of their personalized preferences
- Preparing daily reports
- Training, educating and motivating all hotel associates regarding the Select Guest program.
- Increasing enrollment for frequent guests and intensifying activation.
Benefits
- FT - Full benefit package available after 60 days
- Competitive wages
- Discounted Associate Room Rates at Omni Hotels across the country
- Free Employee Meals
- A great family of co-workers
- Work for the most prestigious Hotel in Pittsburgh!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
