Lower Tier Air & Missile Defense Sensor (LTAMDS) Jira Administrator

RTX•Marlborough, MA

1d•Onsite

About The Position

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market-leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. We are looking for a driven and talented individual contributor to become a part of our DevSecOps Team, an essential component of our software development and delivery framework, as a Jira Administrator for the Lower Tier Air & Missile Defense Sensor (LTAMDS) program. In this role, you will collaborate closely with the LTAMDS program to develop and implement solutions across multiple Jira servers, working together with the Pipeline team to identify and establish solutions that function effectively within a shared server environment used by all programs on the IS. The Department’s mission is to provide world-class Radar Software to be used in military systems deployed at sea and on land. Our software teams employ an Agile Scrum process to rapidly design, code, integrate and test capabilities on a continuous basis into a mature solution for our customers. This position is full-time on-site in Marlborough Massachusetts.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.
Experience with Jira in configuring workflows, permissions, and issue types to meet specific project requirements
Experience with Jira automation features, including scripting languages like Groovy (for ScriptRunner) or JavaScript
Experience with Software Development Lifecycle processes (specifically SW code/test/review) for scripting languages
Experience with Jira Dashboards and Structure plugin
Experience with Configuration Management (CM) tools (ClearCase, Git, GitLab, etc)
Experience with Agile and Scrum principles to support workflows and team processes in Jira
The ability to obtain and maintain a U. S. government issued Secret security clearance prior to the start date.
U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.

Nice To Haves

Analytical thinking to troubleshoot and resolve problems in Jira configurations or integrations.
Understanding of CI/CD pipelines and tools such as Jenkins or GitLab CI/CD.
Experience managing multiple Jira instances, especially in complex environments.
Understanding of project management principles to align Jira configurations with organizational goals.
Understanding Agile/Scrum principles to configure Jira projects and workflows that support iterative development.
Ability to adjust Jira to match the needs of Agile teams (e.g., sprints, kanban boards, backlog grooming).
Ability to create and manage custom scripts and automation rules to enhance Jira functionality.
Experience integrating Jira with other tools (e.g., Confluence, Bitbucket, Jenkins, GitLab, or other DevOps tools).
Experience with APIs for building custom integrations.
A quick thinker who can handle high-pressure scenarios and deliver results.
Strong written and verbal communication skills to interact with technical and non-technical stakeholders.
Ability to translate technical concepts into user-friendly language.
Willingness to work closely with cross-functional teams, including developers, project managers, and system administrators.

Responsibilities

User Management: Managing user accounts and permissions, including handling onboarding and offboarding to EIM/AD groups.
Consistency Across Jira Projects: Ensuring alignment and standardization across all Jira projects, both unclassified and on the IS.
System Maintenance: Regular maintenance to ensure optimal system performance and reliability.
Troubleshooting and Support: Providing direct user support, answering questions, resolving issues, and offering training as needed or requested.
Workflow Customization: Designing, implementing, and maintaining workflows, permissions, and project structures to meet LTAMDS-specific requirements.
Upgrade Support: Assisting with system upgrades to ensure smooth transitions and minimal disruption.
Integration with Other Tools: Managing integrations with other pipelines and tools, such as Confluence, GitLab, and others.
Customizations and Enhancements: Implementing necessary customizations and addressing enhancement requests to improve system functionality including use of plugins: Structure, Project Configurator, ScriptRunner, JSU Automation.
Data Management and Reporting: Creating and maintaining dashboards, reports, and queries to meet reporting needs and provide actionable insights.
Documentation: Developing and maintaining comprehensive documentation for system configurations, processes, and user guides.
System Monitoring: Monitoring system performance and usage to proactively address potential issues.
Scripting: Creating and maintaining scripts to automate processes or enhance functionality where needed
Refactoring: When approved, refactor current implementations that don’t adhere to our software development best practices