Love Encore Delivery Specialist

Lithia & Driveway•Troy, MI

About The Position

Suburban Subaru of Troy, MI Where Careers Take the Scenic Route. Do you believe in creating legendary customer experiences? Are you energized by helping people feel confident, informed, and excited about their new Subaru? If so — we want you on our team as a Love Encore Delivery Specialist. At Suburban Subaru of Troy, part of the nationwide Lithia Motors family (180+ dealerships strong), you’ll help carry forward the Subaru Love Promise by guiding new owners through their vehicle delivery and ensuring every guest leaves thrilled with their Subaru purchase. ❤️ As our Love Encore Delivery Specialist, you’ll be the friendly expert who makes the delivery experience seamless, joyful, and organized.

Requirements

A passion for delivering an exceptional customer experience
Strong attention to detail and a sense of urgency — every delivery matters
Excellent communication skills (written + verbal)
Ability to stay organized and manage your own schedule
A valid driver’s license and clean driving record
High School graduate or equivalent, 18 years or older required.

Responsibilities

Collaborate each morning with the Sales Team & F&I Manager to schedule Subaru deliveries
Review all deal paperwork and scan to our Central Billing Office (CBO)
Confirm all stipulations and prepare documents requiring customer signatures
Serve as the liaison between the store and the CBO for questions or missing items
Track daily deliveries and ensure they’re processed correctly and on time
After delivery, meet with Sales Managers for V‑Auto, recap, commissions, and documentation
Return completed deals to the CBO
Assist in resolving any funding delays promptly and professionally