Lounge Service Manager

Four Seasons Hotels Ltd. • Nashville, TN

50d • Onsite

About The Position

At Four Seasons Hotel and Private Residences Nashville,, our mission is to create lasting memories through intuitive service and exceptional experiences. The Lounge Service Manager plays a key role in curating the guest experience within Bacco's Lounge, ensuring an atmosphere of warmth, elegance, and seamless service.

Requirements

• A degree in Hospitality or Restaurant Management, or equivalent work experience.
• A minimum of two to three years of leadership experience in Food & Beverage, preferably in a luxury hotel or mixed-use residential environment.
• Strong interpersonal, organizational, and analytical skills with proven business acumen.
• Proficiency with computer and F&B management systems.
• Excellent communication skills in English, both written and verbal.
• Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location.

Responsibilities

• Lead, train, evaluate, and motivate the Lounge team to uphold Four Seasons cultural and core standards.
• Maintain a visible presence on the floor to engage with guests, recognize team excellence, and resolve any guest concerns or requests with professionalism and care.
• Demonstrate expert knowledge of wines, spirits, and food pairings, ensuring product quality and compliance with all relevant laws and regulations.
• Collaborate closely with the Food & Beverage leadership team and Culinary department to design creative menus and beverage offerings that reflect both value and quality.
• Manage financial aspects of the operation including labor, purchasing, inventory, and cash control.
• Ensure the physical condition of the Lounge meets the highest standards of cleanliness, ambiance, and maintenance.
• Attend operational meetings to foster collaboration and communication across departments.
• Support special projects or other operational areas such as the main dining room when needed.

Benefits

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities within Four Seasons' global network.
• Complimentary stays with exclusive employee rates at Four Seasons properties worldwide.
• Complimentary employee meals and dry cleaning for uniforms.
• Additional local property benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 5,001-10,000 employees