Airport Lounge Manager

SFO•San Francisco, CA

4d•Onsite

About The Position

The Airport Lounge Manager is responsible for overseeing the daily operations of a premium airport lounge, ensuring an exceptional guest experience, efficient staff management, and compliance with airport, safety, and hospitality standards. This role combines customer service excellence, operational leadership, and financial accountability in a fast-paced airport environment. Location: SFO Airport/Terminal A

Requirements

Proven experience in hospitality, lounge, hotel, or food & beverage management
Strong leadership and people management skills
Excellent customer service and communication abilities
Experience working in a fast-paced or regulated environment (airport experience preferred)
Knowledge of food safety, health & safety, and operational compliance
Professional, calm, and adaptable under pressure
Strong organizational and problem-solving skills
Flexible availability, including early mornings, evenings, weekends, and holidays
High attention to detail and commitment to service excellence

Nice To Haves

Airport or airline lounge experience
Hospitality or business management qualification
Multilingual skills

Responsibilities

Manage day-to-day lounge operations to ensure a high standard of service, cleanliness, and comfort
Ensure all guests receive a welcoming, professional, and consistent experience
Handle guest feedback, complaints, and service recovery professionally
Ensure compliance with airport regulations, security procedures, and health & safety standards
Recruit, train, schedule, and supervise lounge staff
Lead by example and promote a positive, customer-focused team culture
Conduct performance reviews and provide coaching and development
Ensure accurate employee timekeeping by reviewing, correcting, and approving time punches in accordance with payroll procedures and labor regulations.
Ensure adequate staffing levels during peak and off-peak travel times
Oversee food and beverage service, ensuring quality, presentation, and hygiene standards
Manage inventory, ordering, and supplier relationships
Coordinate maintenance and facilities issues with airport authorities or contractors
Manage budgets, control costs, and monitor revenue where applicable
Prepare reports on lounge usage, staffing, and performance metrics
Ensure accurate record-keeping and compliance with company policies
Maintain brand standards and lounge presentation at all times
Uphold company policies and operational procedures consistently
Support audits and inspections as required