Lounge Duty Manager

Swissport International AG•New York, NY

11d

About The Position

Swissport operates 50+ airport lounges across the world under the brand name of “Aspire Lounges”. Our lounges are not quite cafés or restaurants but offer a haven for guests looking for a comfortable seat, complimentary food and drinks, great WiFi and above all, a fantastic experience before their flight, no matter the reason for the journey. The lounge offers extensive menu choices, full bar, shower, on site restrooms and dedicated business areas. We are open 365 days per year from at least 4:00 AM - 11:00 PM The salary for this position is expected to be $70,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Requirements

Must be able to pass TSA and FBI background checks
Good command of the English language both verbal and written
1-3 years of manager experience in Hospitality, Aviaition, Restaurant, and /or Retail.
Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
Must be capable of performing all functions for all hourly positions
Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to lift up to 30 lbs
Must be available on weeknds

Responsibilities

Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service; directly supervise and support all hourly Team Members; manages all profit and loss centers.
Frequently interact with guests; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience.
Identify and develops high potential team members and Managers to fill future openings by providing ongoing and honest feedback, coaching and development.
Complete all financial and personnel / payroll related administrative duties in and an accurate and timely way.
Build and cultivate strong relationships with suppliers, partners and airport administration
Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality.
Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met.