Lottery Representative III

State of Maryland•Baltimore City, MD

14h•Onsite

About The Position

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year. The main purpose of this position is to maximize sales and revenue for all Lottery products by acting as a liaison between the Maryland Lottery and senior management of corporate chain accounts. Reporting to the Director of Corporate Sales, this position requires the holder to be capable of operating with an intermediate level of autonomy to maintain an assigned portfolio of business partner (corporate chain) accounts; creates and conducts periodic business reviews as necessary; executes point of sale agreements between the Lottery and corporate chain accounts; acts as a point of contact between upper management for corporate chain accounts and the Lottery; makes recommendations to the Director of Corporate Sales regarding potential new corporate retailers. This position is also responsible for the maintenance of said accounts, including monitoring sales and performance trends; facilitating changes and creating and/or supporting sales strategies and initiatives for the chain and the Lottery. This position will work with internal field staff members to ensure that chain accounts are properly supported. This position relates to the mission of the agency by ensuring that the retailer network is maintained at an optimum level and that integrity is maintained at all times.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Four years of experience selling or marketing a consumer product from a wholesaler or manufacturer to retail outlets for resale to consumers.
Candidates may substitute the possession of a Bachelor’s degree in Marketing or Business Administration with a concentration in Marketing for two years of the required experience.
Candidates may substitute additional experience on a year-for-year basis for the required education.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Nice To Haves

Previous account management experience.
Strong customer service/customer relations skills.
Ability to create and present business reviews.
Self-sufficient with Microsoft Office and standard PC software programs.
Strong written and verbal communication skills.

Responsibilities

Visit assigned corporate chain accounts, both headquarters and store locations, as directed, to perform duties and manage responsibilities that correspond with servicing a Lottery corporate chain account.
Oversee process of corporate equipment installation and issues.
Work with the construction departments of chain accounts, equipment vendors and suppliers to coordinate new equipment installations; work closely with equipment vendor to resolve ongoing equipment problems and specific communication issues with existing corporate chain accounts.
Responsible for processing and making recommendations on all corporate chain account change of ownership (COO) and change of location (COL) applications submitted.
Review sales activity and games reports on a regular basis to ensure consistent coverage of the corporate chain accounts and completion of duties.
Utilize gem (Intelligence, Office and Retailer) and GMS for accurate and timely reporting.
Work with Director of Corporate Sales and the Business Analytics Manager to analyze sales and review corporate chain accounts for upgrades and expansions to increase lottery sales.