Lost & Found Associate - Baltimore International Airport - BWI - Full Time

Smarte Carte•Baltimore, MD

25d•$19 - $20•Onsite

About The Position

Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety. Reuniting customers with lost items found at the terminal.

Requirements

Excellent office and computer skills
Strong organizational, communication and verbal skills
Ability to project a professional and knowledgeable demeanor.
Cash handling experience
Good problem solving and decision-making ability.
Excellent oral and written communications skills
Basic math skills
Proven customer service skills.
General knowledge of BWI Airport and its Terminals.
Experience in a customer-facing role.
Computer and Smart Phone proficient.
Meet airport badging requirements.
Must be fluent in English both speech and writing skills.
Ability to get Airport Badge is required
Push/Pull/lift up to 50 lbs
Walk and stand for duration of shift

Nice To Haves

Bi or Multilingual preferred.

Responsibilities

Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
Collect lost and found items found within the terminal and process promptly.
Calculate and forward found items to customers by way of shipping.
Track shipments to ensure they are delivered to customer.
Provide excellent customer service and attention to detail.
Maintain high ethical standards and professionalism.
Multitask and prioritize as necessary to meet customer needs.
Represent the company with integrity and dedication
Other duties as assigned