Lost and Found Agent I (LSA I) - Denver International Airport

City and County of Denver • Denver, CO

3d • $20 - $30 • Onsite

About The Position

With competitive pay, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $20.06 to $25.00 per hour. We also offer generous benefits for full-time employees which include but is not limited to: Competitive medical, dental and vision plans effective within 1 month of start date Pension Plan (DERP) and Retirement Plan Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year Short-Term and Long-Term Disability CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program EcoPass (unlimited free RTD bus/train rides) Learning and Development Opportunities; Courses and Career Development Resources And so much more!!! Location and Schedule In this position you can expect to work on site at Denver International Airport. Free employee parking is provided. The Lost and Found office is open 7 days a week, Monday – Friday, 8:00am – 7:30pm and Saturday and Sunday, 8:00am – 6:00pm. This position will work, four, 10-hour shifts per week. Shifts may start as early as 7:30am. The training schedule will be two weeks from 8:00am - 4:30pm and the last two weeks from 11:00am - 7:30pm. The candidate may be scheduled to work nights, weekends, and holidays. Schedules are subject to change and may vary depending on need. What You’ll Do Denver International Airport has an opening for a Lost & Found Agent (LSA I) to join our Parking and Transportation Department. Our customer base includes 54 million passengers that fly out of DEN every year as well as all airport employees including airlines and concessionaires. The Lost and Found team processes an average of 3,000 lost items per month and routinely handles thousands of customer interactions in-person, on the phone and via email. If you enjoy working in a fast-paced, customer focused environment, this is the right opportunity for you. Additionally, as a Lost & Found Agent you can expect to: Ability to multi-task frequently, managing multiple projects, with constant interruptions Provide excellent customer service to both internal and external customers Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public Communicate professionally through phone calls, in person, electronically, and written correspondence Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property Catalogues items in database and stores items appropriately Researches ownership of items to return to owners Verifies ownership of items before release and documents all steps in database system Processes shipping of items to owners Ability to drive city vehicles Requires some airfield driving What You’ll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. The Lost & Found Agent must have strong customer service skills paired with the desire to work within a fast-paced, high-volume environment and a supportive team.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two years' experience performing cashiering, contract monitoring, inspection, or customer service work requiring the explanation of rules, codes, regulations, and procedures
• Requires a valid Driver's License at the time of application.
• FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.

Nice To Haves

• Minimum of two years customer service experience in a fast-paced environment
• Demonstrated ability to handle multiple tasks with constant interruptions
• Demonstrates excellent attention to detail
• Experience in cataloging, data entry, or warehousing
• Excellent team player
• Microsoft Office skills, at least at an intermediate level
• Excellent communication skills
• Experience providing customer service over the phone

Responsibilities

• Ability to multi-task frequently, managing multiple projects, with constant interruptions
• Provide excellent customer service to both internal and external customers
• Provide information regarding Lost and Found to employees of the city, airlines, tenants, vendors, and the general public
• Communicate professionally through phone calls, in person, electronically, and written correspondence
• Adhere to Lost and Found policies and procedures and City Municipal Codes in regard to lost or confiscated property
• Catalogues items in database and stores items appropriately
• Researches ownership of items to return to owners
• Verifies ownership of items before release and documents all steps in database system
• Processes shipping of items to owners
• Ability to drive city vehicles
• Requires some airfield driving

Benefits

• Competitive medical, dental and vision plans effective within 1 month of start date
• Pension Plan (DERP) and Retirement Plan
• Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Short-Term and Long-Term Disability
• CARE Bank, Family Leave Benefits
• Employee Assistance Program, Employee Volunteer Program
• EcoPass (unlimited free RTD bus/train rides)
• Learning and Development Opportunities; Courses and Career Development Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED