Lost & Found Clerk

Greater Orlando Aviation Authority • Orlando, FL

2d

About The Position

Responsible for the safe, accurate and orderly receipt and return of all lost items found at the Orlando International Airport. Interact with all entities within the airport environment. Provide optimal customer service to all airport patrons. Provide information and assistance to passengers, airport staff members, and airport visitors regarding lost or found articles. Collect information and prepare written reports, logs, and correspondence as required. Reconcile inventory in storage for proper disposal of abandoned items. Enter, maintain and retrieve lost & found records within a computerized database system. Perform other duties as assigned.

Requirements

• High School diploma with three (3) years experience including both clerical and customer service responsibilities in a busy environment handling multiple tasks at the same time and meticulous attention to detail; or an equivalent combination of education, training, and experience.
• Knowledge of airport operations preferred.
• Must have excellent oral and written communications skills and strong customer service skills.
• Must have the ability to speak clearly in English when using a radio. Multi-lingual skills preferred.
• Must have the ability to type 25 CWPM and operate a two-way radio.
• Working knowledge of Microsoft Word, Outlook, Excel, and & Access required.
• Must have the ability to organize, prioritize, make sound decisions under pressure, work with confidential and sensitive information, handle multiple tasks and pay close attention to detail.
• Must have the ability to solve problems independently, work with minimal supervision and maintain a high level of professionalism and diplomacy at all times while interacting with the public and in potentially stressful, difficult, and confrontational situations.
• Must be able and willing to work all shifts, weekends, evenings, and holidays.
• Must have a valid Florida driver’s license.

Nice To Haves

• Knowledge of airport operations preferred.
• Must have the ability to speak clearly in English when using a radio. Multi-lingual skills preferred.

Responsibilities

• Responsible for the safe, accurate and orderly receipt and return of all lost items found at the Orlando International Airport.
• Interact with all entities within the airport environment.
• Provide optimal customer service to all airport patrons.
• Provide information and assistance to passengers, airport staff members, and airport visitors regarding lost or found articles.
• Collect information and prepare written reports, logs, and correspondence as required.
• Reconcile inventory in storage for proper disposal of abandoned items.
• Enter, maintain and retrieve lost & found records within a computerized database system.
• Perform other duties as assigned.

Benefits

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions)
• Shift Differential (for applicable positions) 2nd Shift - $0.75 per hour & 3rd Shift - $1.00 per hour

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees