Loss Prevention Training Specialist

The TJX Companies, Inc.•Albuquerque, NM

72d•$21 - $27•Onsite

About The Position

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Opportunity: Grow Your Career Oversees and leads the initial and continued technical and tactical training of theft resolution and shrink reduction skills for Loss Prevention (LP) Associates. Works with Managers across multiple disciplines to assess and improve LP Associates to meet and/or exceed theft resolution goals and minimize liability exposures. Ensures the safety of LP Associates, store Associates and customers, and the protection of the Company brand through the administration of training. Exhibits and models sound judgment in their decision-making. Adheres to Company policies and maintains and supports Company culture and values.

Responsibilities

Delivers training and upskilling for LP Associates across multiple disciplines
Coordinates the logistics for training including: onboarding calendar, pre-work review, shipping materials, etc.
Provides feedback and coaching to LP Associates. Partners with LP Managers to provide feedback on their assessment of LP Associates (e.g., Internal/external theft resolution skills, report writing, Case Management usage)
Supports LP Managers during certification of new LP Associates.
Assesses and evaluates technical skills for LP Associates and identifies the appropriate resources to support their development
Tracks each trainee's progress during onboarding
Trains LP Detectives to observe, apprehend and/or deter acts of dishonesty from external sources
Trains National Task Force Investigators to initiate, investigate and document complex organized retail theft/fraud cases
Trains LP Associates to initiate, investigate, and close dishonest Associate cases by identifying internal theft alert signals and methods, creating action plans, conducting surveillances, etc.
Trains LP Specialists/LP Lead on protecting the Company's assets as it moves through the Supply Chain
Trains LP Associates on implementing shrink and safety awareness programs and identifying resources to initiate and substantiate cases
Focuses additional training and skill development for underperforming LP Associates through recommending/demonstrating strategies and solutions to improve theft resolution results
Ongoing partnership and communication with Business Partners at multiple levels and disciplines
Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be upskilled in the uniqueness of each TJX U.S. brand, the National Task Force, Centralized Internal Investigations and Distribution Center LP