Loss Prevention Store Detective

The TJX Companies, Inc.•Midland, MI

1d•Onsite

About The Position

The Loss Prevention Store Detective at Marshalls, a TJX Companies brand, is responsible for executing daily tasks related to store loss prevention and safety programs. This role involves maintaining positive relationships with Store Management, conducting apprehensions in line with established policies, and communicating with store Associates regarding damage and shrink initiatives. Key responsibilities include identifying and resolving internal and external theft, adhering to shoplifter guidelines, and providing excellent customer service. The detective is expected to promote a culture of honesty and integrity, maintain confidentiality, and actively observe, apprehend, or deter acts of dishonesty from external sources. The position also entails participating in investigations and surveillance, ensuring apprehensions are consistent with store theft activity, and accurately completing and distributing paperwork. Furthermore, the role requires maintaining appropriate evidence, understanding law enforcement procedures, and professionally engaging in legal activities such as police calls. The Loss Prevention Store Detective coordinates shrink-related activities with Store Management, ensures compliance with all labor laws, policies, and procedures, supports store shrink reduction goals, encourages Associate use of shrink reduction resources, and promotes safety awareness to maintain a safe environment.

Requirements

Excellent communication skills and sound judgment
Basic computer skills
Basic time management skills
Investigative / analytical skills
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience

Responsibilities

Completes the daily tasks required for Store Loss Prevention and safety programs.
Maintains positive relationships with Store Management.
Conducts apprehensions within established policies and guidelines.
Communicates with store Associates on damage and shrink initiatives.
Identifies and resolves internal and external theft.
Adheres to established shoplifter guidelines and policies.
Provides timely, courteous and knowledgeable service to customers.
Promotes a culture of honesty and integrity; maintains confidentiality.
Observes, apprehends, and/or deters any acts of dishonesty from outside sources.
Participates in investigations and surveillance as assigned.
Ensures apprehensions are consistent with store theft activity.
Completes and distributes paperwork in an accurate and timely manner.
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.).
Coordinates and complete shrink related activities in partnership with Store Management.
Adheres to all labor laws, policies, and procedures.
Supports and participates in store shrink reduction goals and programs.
Encourages Associate use of shrink reduction resources.
Promotes safety awareness and supports maintenance of a safe environment.

Benefits

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match (for those who meet service or hours requirements)
medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
health care FSA (for those who meet service or hours requirements)
life insurance (for those who meet service or hours requirements)
short/long term disability (for those who meet service or hours requirements)
paid parental leave (for those who meet service or hours requirements)
paid holidays/vacation/sick (for those who meet service or hours requirements)
auto/home insurance discounts (for those who meet service or hours requirements)
scholarship program (for those who meet service or hours requirements)
adoption assistance (for those who meet service or hours requirements)
competitive salary and benefits package