Loss Prevention Specialist

Highland Square Mustard Seed Market and Cafe•Akron, OH

7h•Onsite

About The Position

Grow your career with us here at Mustard Seed! At Mustard Seed Market & Cafe, we believe what you put in and on your body matters. That’s why everything on our shelves is made with real, natural ingredients, without the artificial additives. We’re committed to ingredient transparency so you can make informed choices for yourself and your family. It’s all part of our mission since 1981 to support a healthier lifestyle, every step of the way. Job Summary The Loss Prevention Specialist (LPS) position supports the store in the detection and apprehension of shoplifters using visual observation and security cameras. This position leads the store team in providing a secure environment for customers and associates. The LPS assists Store Directors in achieving business goals and objectives by creating an exceptional shopping experience while deterring theft. Provides excellent customer service to both internal and external customers while acting as a liaison to law enforcement. The LPS will also support store and department operations through a variety of ad hoc tasks and assignments.

Requirements

High school degree or equivalent is required
2+ years of previous security experience is required with a preference for loss prevention/retail security
Observation skills
Verbal communication
Sound judgement
Interpersonal skills
Basic computer Skills
Investigative/Analytical Skills
Ability to respond appropriately to changes in direction or unexpected situations
Knowledge of loss prevention practices
Basic knowledge of law enforcement contact and response procedures
Strong attention to detail
Ability to navigate conflict and difficult situations
Deescalation skills
Conflict management skills
Bending
Standing
Communication (Verbal)
Carrying 60 lbs.
Reading
Walking
Hearing (Auditory)
Reaching
Telephone Usage
Lifting 60 lbs.
Writing
Operating Equipment
Sight or Peripheral Vision
Grasping
Sitting
Running/jogging (occasional)

Nice To Haves

1+ years retail experience is preferred
1+ years' experience in a front-facing customer service role is preferred

Responsibilities

Adheres to established shoplifter and loss prevention SOP.
Detect and apprehend shoplifters through standard visual practice and security cameras
Promotes a culture of honesty and integrity; maintains confidentiality
Provides prompt, courteous and knowledgeable service to internal and external customers
Participates in investigations and surveillance as assigned
Utilize security software to create video records of incidents requested by law enforcement and internal departments
Completes and distributes necessary paperwork in an accurate and timely manner
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
Maintains a safe and clean environment throughout the store including keeping aisles clean and clear from slip and trip hazards
Promotes safety awareness and supports maintenance of a risk-free environment
Assists store and department operations through various assigned responsibilities and duties including but not limited to: stocking, fronting, unloading products, rotating stock, etc.
Performs other duties as assigned.