Loss Prevention (Security Officer)

Corporate Office•Frisco, TX

1d•Onsite

About The Position

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Requirements

Good writing and report taking skill required.
Must be able to multi-task and make appropriate decisions in difficult situations.
Must be able to walk for extended periods of time.
Must be flexible to work all shifts, including days, nights, weekends and holidays.
Must be customer-service orientated, and have excellent hospitality skills.
CPR/AED/First Aid certification required upon hire.
Must be able to work weekends.

Nice To Haves

Prior security experience preferred, preferably in a hotel environment.
Valid driver's license and an excellent driving record strongly preferred.

Responsibilities

Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
Initiate and follow-up with all investigations of crimes committed against property and persons.
Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
Monitor/distribute visitor and vender access to the property.
Perform frequent bag checks for associates leaving the property.
Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
Maintain confidentiality when dealing with sensitive guest or associate issues.
Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Other duties as assigned.