Loss Prevention Safety Specialist

Goodwill Southern California•Santa Monica, CA

3d•Onsite

About The Position

The Loss Prevention Safety Specialist focuses on customer service and provides a hands-off approach at Goodwill SoCal locations. The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process. This role observes and reports conditions and incidents to the Regional Loss Prevention Representative with high standard of alertness, responsibility, and confidentiality, greets customers, prevents shoplifting by using strong customer service skills and provides direction and assists in emergencies. In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest. Provides excellent and professional customer service to all employees and guests. Reacts effectively and professionally to needed and requested assistance. Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports. Assists the Regional Loss Prevention Managers with special projects and assignments. Daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents.Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties. Effectively deals with difficult or aggressive individuals in a professional manner. Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors. Assist Regional Loss Prevention Managers with projects and administrative duties as required.

Requirements

1 year or more of Loss Prevention and/or Security experience
High school diploma or general education degree (GED) required
Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner
Ability to write reports, emails and camera log effectively
Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail
Knowledge of Camera surveillance systems: Verkada, Transcendent, Blue Iris, any other similar systems
Ability to deal quickly with problems in a professional and courteous manner
Possesses a valid driver's license and state-required auto insurance
This position may require some travel
Shift flexibility and overtime when needed
Ability to handle confidential information
Ability to work with minimal supervision
Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others
Ability to relate well to people from diverse backgrounds and with disabilities
High standards of integrity, honesty and ethical conduct
High level of effort and commitment with a strong work ethic
Flexibility: ability to adapt quickly to changes
Comfortable in both directing others and taking orders
Punctual and dependable attendance
Background and drug screen required

Responsibilities

Monitors surveillance camera systems
Secures building
Provides reception, administrative and informational services
Creates reports
Provides exceptional customer service
Observes and reports conditions and incidents to the Regional Loss Prevention Representative
Greets customers
Prevents shoplifting by using strong customer service skills
Provides direction and assists in emergencies
Prepares incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports
Assists the Regional Loss Prevention Managers with special projects and assignments
Focuses on high shrink areas of store
Focuses on purchase products
De-escalates shoplifters and aggressive customers
Assists Managers with trespassing
Assists in evacuations
Clears safety hazards
Partners with Regional Loss Prevention Manager
Reports incidents
Effectively deals with difficult or aggressive individuals in a professional manner
Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors
Assist Regional Loss Prevention Managers with projects and administrative duties as required