Loss Prevention Officer

Marriott•Los Angeles, CA

2h•Onsite

About The Position

The Loss Prevention Officer is responsible for patrolling all areas of the property and assisting guests with room access. Key duties include monitoring Closed Circuit Televisions, perimeter alarm systems, duress alarms, and the fire life safety system, as well as locking property entrances when necessary. The role involves conducting daily physical hazard inspections, responding to accidents, and administering first aid/CPR as required. Officers assist guests and employees during emergency situations, notify appropriate individuals of incidents, and defuse disturbances, calling for outside assistance if needed. They are required to complete incident reports, handle interruptions and complaints, resolve safety hazards, and escort unwelcome persons from the property. Additional responsibilities include reporting to vehicle accidents/thefts, completing shift summaries, maintaining confidentiality of reports, conducting investigations, and interviewing relevant parties. The position also entails adhering to all company policies and procedures, reporting unsafe conditions, completing safety training, maintaining a professional appearance, protecting company assets, and providing excellent guest service by welcoming and acknowledging guests, anticipating their needs, and assisting individuals with disabilities. Officers must communicate professionally, prepare accurate written documents, foster positive working relationships, and comply with quality assurance standards. The role demands physical stamina, including standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds independently and over 75 pounds with assistance, as well as navigating various physical environments.

Requirements

Ability to stand, sit, or walk for an extended period of time
Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to visually inspect tools, equipment, or machines (e.g., to identify defects)
Ability to enter and locate work-related information using computers and/or point of sale systems
Ability to move at a speed required to respond to work situations (e.g., run, walk, jog)
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Ability to move through narrow, confined, or elevated spaces
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Some states may have additional licensing/registration requirements to be considered for this position

Nice To Haves

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None (License or Certification)

Responsibilities

Patrol all areas of the property
Assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents
Handle all interruptions and complaints
Resolve safety hazard situations
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
Conduct investigations and gather evidence
Conduct interviews with relevant parties
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors