Loss Prevention Officer | Evenings | Full Time

Omni Hotels & Resorts

21h•Onsite

About The Position

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Protect the interests and assets of Community Association members.

Requirements

Physical Job Requirements (for essential functions only)
Must have a background check without serious criminal record and a safe driving record.
Ability to verbally communicate clearly, professionally, and diplomatically with guests and associates is required.
Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and always acting in a calm manner.
Ability to be mobile throughout the Resort and work both inside and outside is required.
Must be able to work a flexible schedule including day, evening, overnight shifts, weekends, and holidays
Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet browsers required. Incident Report software and Chrome Browser experience preferred.
High School Degree or GED required. Some college preferred.
Stand or walk for an extended period or for an entire work shift in extreme weather.
Move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 with assistance.
Efficient and discreet communication skills involving associates and guests by telephone, email, radio, and internal reporting.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
Must have excellent verbal and written communication skills and be proficient on a computer.
Must be a minimum of 21 years of age.
High school diploma or equivalent.
Must possess effective oral and written English communications skills.

Nice To Haves

CPR Certification preferred.
Hotel / Resort experience preferred.
Prior Security/Loss Prevention experience: strongly preferred.

Responsibilities

To act and perform the assigned tasks as an extension of management.
To observe and report both verbally and in writing on all assignments.
Use computers and software to generate effective, concise reporting.
Ability to use radio equipment and keep accurate records. Proper telephone etiquette.
Patrol the hotel property. Report and record all unsafe conditions.
Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.
To insure the protection and preservation of hotel, guest, and employee property. Maintain current and thorough knowledge of the Resort’s emergency and life safety procedures.
Ability to accept and complete specific assigned tasks, as needed or deemed necessary.
Conduct investigations.
Conduct and document safety inspections of grounds and life safety equipment.
Lock and secure the Resort and attached properties.
Conduct accident investigations and write accident reports.
Assist Associates in getting care for accidents as needed and completing required documentation.
Assist guests and associates with entry and exit from secured areas according to Resort policy.
Enforce hotel policies and procedures.
Respond to life-threatening emergencies as well as “criminal behavior” according to Resort policy.
Maintain a professional attitude and appearance.
Respond to customer-service related tasks as needed.
In absence of Rooms Departments, perform basic cleanliness, luggage, or service requests.