Loss Prevention Officer

Bluejack National•Montgomery, TX

10d•Onsite

About The Position

The essential functions include, but are not limited to the following: • Patrol community grounds, including parking lots, common areas, and HOA/Club facilities (on foot or by cart), to ensure the safety of residents, guests, and staff • Monitor entrances and exits, authorizing access as appropriate to maintain a secure environment • Greet and assist members and guests with a friendly, professional demeanor • Enforce community rules, policies, regulations, and ordinances in a fair and consistent manner • Respond to complaints, disturbances, or safety concerns and conduct initial investigations as needed • Identify and report potential safety hazards or suspicious activity • Communicate clearly and effectively using both written and verbal methods in security and customer service interactions • Maintain ongoing communication with the HOA Community Manager regarding incidents, resident concerns, and community updates • Prepare detailed, accurate reports on security incidents and daily activities • Maintain organized security logs, files, and records • Take messages and relay important information to appropriate personnel • Explain and clarify rules and procedures to residents, guests, and staff as needed • Collaborate with management and emergency services when incidents require escalation • Perform other duties as assigned to support the overall safety and satisfaction of the community • Additional duties as requested by Bluejack leadership.

Requirements

Prior experience in security, law enforcement, or a customer-facing role preferred
Strong communication and interpersonal skills; ability to interact respectfully and effectively with residents, guests, and staff
Ability to remain calm and make sound decisions under pressure
Must be observant, proactive, and detail-oriented
Basic report writing and computer skills required
Ability to work independently and follow established procedures
Must maintain a professional appearance and demeanor at all times
Ability to walk or patrol for extended periods, including outdoor areas and varied terrain
Valid driver’s license required; ability to operate a golf cart or company vehicle
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
Must hold an active Texas Level II Security Guard License.
High School diploma, GED certificate, or relevant work experience.

Nice To Haves

Prior experience in high-end golf/country club or hospitality industry is a plus

Responsibilities

Patrol community grounds, including parking lots, common areas, and HOA/Club facilities (on foot or by cart), to ensure the safety of residents, guests, and staff
Monitor entrances and exits, authorizing access as appropriate to maintain a secure environment
Greet and assist members and guests with a friendly, professional demeanor
Enforce community rules, policies, regulations, and ordinances in a fair and consistent manner
Respond to complaints, disturbances, or safety concerns and conduct initial investigations as needed
Identify and report potential safety hazards or suspicious activity
Communicate clearly and effectively using both written and verbal methods in security and customer service interactions
Maintain ongoing communication with the HOA Community Manager regarding incidents, resident concerns, and community updates
Prepare detailed, accurate reports on security incidents and daily activities
Maintain organized security logs, files, and records
Take messages and relay important information to appropriate personnel
Explain and clarify rules and procedures to residents, guests, and staff as needed
Collaborate with management and emergency services when incidents require escalation
Perform other duties as assigned to support the overall safety and satisfaction of the community
Additional duties as requested by Bluejack leadership.