Loss Mitigation Representative
About The Position
This project is supporting the SPOC (single point of contact) division of loss mitigation for mortgage servicing. Initial duties will include administrative support and customer service for early stage loss mitigation customers to then progress into the dialer que for re-payment plans. - Act as single point of contact to assigned borrowers in early stage delinquency - Handling account inquiries, complex transactions, and providing updates on specialized services through inbound and outbound calls - Assist borrower with repayment options and available programs - Provides written and verbal responses to customer inquiries as needed. - Support customer service and collection issues. - Gathering and updating documents and case files - Take payments and provide awareness of loss mitigation implications - Skip tracing and updating account information
Requirements
- Call center and customer service skills
- Experience in mortgage collections, spoc or loss mitigation
- Debt collections in a banking or finance environment
Responsibilities
- Act as single point of contact to assigned borrowers in early stage delinquency
- Handling account inquiries, complex transactions, and providing updates on specialized services through inbound and outbound calls
- Assist borrower with repayment options and available programs
- Provides written and verbal responses to customer inquiries as needed.
- Support customer service and collection issues.
- Gathering and updating documents and case files
- Take payments and provide awareness of loss mitigation implications
- Skip tracing and updating account information
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
